Hyderabad, India, January 08, 2017 --(PR.com
)-- Gamooga, a leading provider of enterprise marketing automation solutions for retailers, today announced the public launch of Zestim - a real-time customer engagement platform for sales and support in one, powerful package. Previously available only as a custom-built live chat software for enterprises, Zestim is now open to the public through the SaaS model.
"A website is the primary revenue center for any business. All the traffic you drive through organic or paid channels has to finally convert on your website. This is where Zestim helps you identify and engage prime prospects in real-time based on their behavior on your website," said Kishore Annapureddy, CEO, Gamooga.
According to Forrester, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a web site can offer. Zestim captures the behavior of website visitors, and based on their behavior, sends pre-defined messages in real-time that are both targeted and personalized.
This could be a user that has added products to cart, and has not checked out or a visitor experiencing errors while checking out - Zestim throws up customized pro-active chats to push such users towards the sale. Zestim also enables agents to receive alerts when a visitor performs certain actions like exiting the website or abandoning their cart.
Since the time live chat has been used for support, it has continuously recorded the highest satisfaction levels among all support channels. Zestim is built equally for customer support as it for sales. Zestim has advanced features that go beyond live chat like screen sharing, co-browsing, built-in audio and video calling that helps support agents go the extra mile for their customers.
Zestim is already used by some leading global brands like Reliance, RedBus, Matrimony, Simplilearn, Indiaproperty, MagicBricks, among others. For a limited period, Zestim is offering its product for free without any feature limitations or usage restrictions.
"We started out building custom live chat software for enterprises, and today we're excited to open up the solution to world. Whether you’re a one man business, startup, small business or an enterprise - Zestim is tailored for your needs. Our goal is to build a community of engaged users who are able to increase sales, improve customer satisfaction and cut down on support and infrastructure costs," added Kishore.
Visit the Zestim website at www.zestim.com to sign up for a free account.