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DigitalGenius Selected to the 2017 “AI 100,” Highlighting Advancements in Practical Applications of Deep Learning in Customer Service

San Francisco, CA, January 13, 2017 --( CB Insights today selected DigitalGenius to the prestigious Artificial Intelligence 100 list (“AI 100”), a select group of emerging private companies working on groundbreaking artificial intelligence technology.

“In a crowded space like artificial intelligence, we’re thrilled to be recognized in the AI 100,” said Mikhail Naumov, Co-founder and Chief Strategy Officer at DigitalGenius. “This recognition is another nod that our approach to AI within customer service and business applications is the right strategy for companies to take.”

The CB Insights research team selected the AI 100 winners based on a combination of data submitted by the companies, responses to interview questions and the company’s Mosaic Score. Mosaic is an algorithm built with funding from the National Science Foundation that gives predictive intelligence into the health of private companies.

“From financial services to healthcare to transport, incumbent companies in every industry are seeing that AI will reshape their industries. And as so often happens, transformational innovation comes from emerging companies. In the case of AI, a lot of the groundbreaking work is being done by the AI 100. The companies in the AI 100 are accelerating research, improving efficiency, and making many game-changing advancements that will be felt for decades to come,” CB Insights CEO Anand Sanwal said.

Unlike chatbots, which made a lot of noise despite significant limitations in the world of customer service, DigitalGenius is pioneering the Human+AI™ approach, which combines the best of human and machine intelligence. Allowing the machine to do what it does best, while empowering human agents with more time and resources to create genuine experiences for people, across multiple channels.

For more information on DigitalGenius, including details on its Human+AI™ Customer Service Platform, please visit

About CB Insights
Our team comes to work every day to build technology that helps corporations guess less and win more. We aggregate and analyze massive amounts of data and use machine learning, algorithms and data visualization to help corporations replace the three Gs (Google searches, gut instinct and guys with MBAs*) so they can answer massive strategic questions using probability not punditry.

With backing from the National Science Foundation and venture capital investors, we mine terabytes of data and knowledge contained in patents, venture capital financings, M&A transactions, hiring, startup and investor websites, news sentiment, social media chatter, and more. Our software algorithmically analyzes this data to help our clients see where the world is going tomorrow, today.

*We have MBAs.

About DigitalGenius
DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its Human+AI™ Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations. At its core are deep learning algorithms, which are trained on historical customer service data and integrated directly into the contact center’s existing software. Once enabled, the platform automates and increases the quality and efficiency of customer service & support conversations across text-based communication channels like email, chat, social media, SMS and mobile messaging.

North 6th Agency, Inc. (For DigitalGenius)

CB Insights
Emily Veach, Communications manager
+1 212-292-3148, ext. 1007
Contact Information
Joshua Kail
(212) 334-9753

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