Minneapolis, MN, April 10, 2017 --(PR.com
)-- Virteva, a leading provider of ITSM-as-a-service solutions, today announced its recognition as a ServiceNow Silver Services Partner. This status is achieved after demonstrating excellence in ServiceNow product implementation and customer satisfaction.
“We’re proud to be a Silver Partner with ServiceNow, but it’s really just a side effect,” said Tom Kieffer, founder and CEO of Virteva. “After implementing ServiceNow’s solutions in our own business and seeing the value it brought to us, it was a natural next step to implement it for our customers as well. The reason we’re so successful with our customers is because we use it ourselves, day in and day out. We really eat our own cooking.”
There are four tiers of membership in the ServiceNow Services Partner Program: Registered, Bronze, Silver, and Gold. Each tier requires partners to meet increasingly higher standards.
Silver Partner status requires a minimum of 15 ServiceNow product implementations. Partners must report important information about each implementation, such as project end dates, survey contracts, and product applications, and maintain an average Customer Satisfaction score of 8.2 or better on a scale of 0 to 10.
The makeup of a partner’s staff is another consideration, with Silver Partner status requiring a minimum of 20 Certified System Administrators and 10 Certified Implementation Specialists. Having met this minimum, Virteva also employs a number of Certified Authorized Trainers, something not required for Silver Partner status but mandatory for Gold Partner status.
“We’re definitely not stopping at Silver,” said Jamey Anderson, EVP of Delivery at Virteva. “We’re glad to have reached this milestone, but we intend to continue on straight until we reach Gold. If there was a Diamond level, we’d go for that too.”
It’s not hard to understand the enthusiasm, Kieffer said, because Virteva has seen rapid growth over the past year, due in large part to its partnership with ServiceNow. Not only has Virteva’s ServiceNow professional services business grown by over 140% in the past year, but they doubled their service desk and Network Operations Center (NOC) capacity, and opened a second office in Eugene, OR. This growth, said Kieffer, is a reflection of their strong position in the market.
Virteva delivers ITSM-as-a-service solutions, including deployment, managed services, and ongoing support for the entire ServiceNow platform. Virteva utilizes their own battle-tested best practice templates to allow rapid implementation of any aspect of the ServiceNow suite, allowing their customers to immediately generate a return on their investment. Offering managed IT and project-based consulting services, Virteva’s state-of-the-art Operations Center runs on ITSM best practices and tools from ServiceNow, Microsoft, Cisco, and other leading technology providers.
Virteva is a Silver Sponsor at Knowledge17, ServiceNow’s annual user conference, and can be found at booth #527 throughout the event.
Virteva has over 150 employees and serves customers nationally from its headquarters in Minneapolis, MN.