San Francisco, CA, April 27, 2017 --(PR.com
)-- B2B Customer Success software is quickly becoming the core part of any SaaS company's infrastructure. In the United States alone there are about 20K Customer Success professionals available on LinkedIn alone. In just under a decade, the customer success manager profile has exploded as one of the most sought after. Its now one of the growth pillars for every B2B SaaS company.
To enable a CSM to be more productive and efficient software vendors have launched a platform designed especially for CSM. A Customer Success software typically includes Account Health scores, alerts, onboarding processes and provides a detailed 360-degree view of the customer. Overall Customer Success platforms are largely an information platform.
Breaking the status quo is CustomerSuccessBox, which fundamentally was able to re-think customer success platforms by understanding the core responsibilities of a Customer Success Manager, the core user of the platform.
CustomerSuccessBox enables CSMs to take actions and communicate from right within the system. It adds the functionality of making calls, sending emails, adding notes and tasks from within the account view section itself. This takes away any need of CSM to jump between various software and phones, thereby doubling the productivity of every CSM.
“With CustomerSuccessBox our aim is to enable to every CSM to do more with less. We want every CSM to carry successfully a significantly larger multi-million dollar portfolio with hundreds of customers and overachieve their portfolio growth targets. We are confident the CSMs will love it,” said Puneet Kataria, founder, and CEO of CustomerSuccessBox platform.
Puneet, who was a Vice President at a SaaS company, says that he has taken up all of his learning from rolling out a customer success team at his last job and translated that into the most simple, actionable and powerful platform for CSMs.
CustomerSuccessBox is also extending a special launch price for its early adopters.
With this launch, CustomerSuccessBox joins the B2B Customer Success vendor list, which includes Gainsight, Totango, and Natero to name a few.
CustomerSuccessBox is a result of experience gained first hand by initiating a CSM team for B2B customers.
For more information about customer success software. Please visit http://customersuccessbox.com/
CEO & Founder