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Converged Technology Professionals

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Converged Technology Professionals Now Offer Custom IVR Development Services for the SMB and Enterprise Global Markets

CT-Pros, a ShoreTel Platinum partner adds custom IVR development to their portfolio of contact center and unified communications services to help businesses improve customer experiences with innovative voice applications using ShoreTel’s cloud based Summit CPaaS platform. The IVR development services are designed to extend a business’s current IVR system to incorporate additional functionality for improving customer communications, self-management services, and other use case scenarios.

Chicago, IL, May 11, 2017 --( Converged Technology Professionals announced today the recent addition of custom IVR application development services to their list of unified communication offerings for SMB and Enterprise business customers. The service will utilize the ShoreTel Summit CPaaS platform which provides the network and infrastructure needed to build and manage cloud-based voice and SMS applications.

With offices throughout the Midwest, CT-Pros is offering their new development services to both regional and global business markets.

As a certified Summit partner, CT-Pros will use the CPaaS platform to enable businesses to improve customer communications and experiences through advanced IVR functionality such as self-help automation, secure pay by phone interactions, surveys, and other unique use-case applications.

“Businesses are looking for ways to make frequent interactions with their customers easier and more convenient,” states Eric Peterson, President of Technology at CT-Pros. “ShoreTel’s Summit platform provides the means for us to develop those types of custom communication functionalities that take the customer experience to a whole new level that was previously unavailable.”

ShoreTel first acquired the Summit CPaaS platform through their acquisition of Corvisa in 2015. ShoreTel then launched the Summit Marketplace in March 2017 allowing ShoreTel partners to apply for acceptance and training into the Summit Partner Program.

CT-Pros’ extensive networking, phone, and UC expertise with ShoreTel products makes their entrance into the CPaaS custom application development marketplace a natural and strategically appropriate move. “Our goal is to always provide the best options for our customers to help them improve their business through innovative communication technologies,” states Peterson. “Since Summit is on a CPaaS platform, not only are more doors opened for meeting unique customer scenarios and business goals, but it is a real testimony to ShoreTel’s innovative leadership in the CPaaS business market and we are proud to be a part of that.”

About Converged Technology Professionals:
Converged Technology Professionals, Inc. is an IT consulting firm specializing in the consultation, implementation, and management of business unified communications, networking, and custom IVR application development services for the SMB and enterprise business markets. They are a ShoreTel Platinum Partner and have received the prestigious and highly acclaimed ShoreTel Circle of Excellence Award for 2015 and 2016. The award is given to the top 10 ShoreTel partners in the U.S. CT-Pros has offices throughout the Midwest in Illinois, Wisconsin, and Indiana. For more information, visit their website at
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Converged Technology Professionals
Eric Peterson

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