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Mediu to Showcase MERF at CX17 Customer Experience Event


Contact center app offers rapid deployment of any routing interaction flow; balancing flexibility and simplicity for the customer by leveraging integration with Genesys Customer Experience Platform and Mediuís industry expertise.

Columbus, OH, May 15, 2017 --(PR.com)-- Mediu, an industry leader in developing, managing, and customizing contact center environments, will demonstrate its solutions and offerings at CX17, the industry’s premier customer experience event. Taking place May 22-25 in Indianapolis and June 7-9 in Brussels, CX17 is organized by Genesys, the global leader in omnichannel customer experience and contact center solutions. CX17 combines the best of G-Force and Interactions in its debut year since Genesys completed its late 2016 acquisition of Interactive Intelligence.

As a Bronze sponsor, Mediu will attend CX17 in Indianapolis and exhibit at booth B12 in the Partner Pavilion. Mediu will show how solutions combine with the Genesys Customer Experience Platform to enable organizations to discover, research and connect with a broad range of customer experience applications, integrations and services that address their unique customer needs.

“We are delighted and honored to be a sponsor in the inaugural conference of our two most-valued vendors, and look forward to the opportunity to learn and discuss how this powerful combination will lead to our clients’ ultimate success,” said Scott Halliday, director of business development for Mediu.

During the event, Mediu will showcase its strategic contact center application, Mediu Extensible Routing Framework (MERF). Soon to be available in the Genesys App Foundry, MERF is a standardized routing application that runs on the Genesys Orchestration Server and allows implementation of virtually any call flow, including auto-attendant menus and prompts, skill-based routing, web service integration, attached data, operational treatments for closure scenarios, queue treatments, post-call surveys, last agent routing, direct to extension or queue routing, and other features.

One of Mediu’s customers, a global technology service provider and conglomerate of web hosting companies, can attest to the benefits of MERF. Mediu consultants implemented the new routing application alongside the Genesys CX Platform, ultimately saving the company $1 million and reducing outage length from 98 hours to just over eight hours in one year.

“CX17 is a time to celebrate our valued partners who collaborate with us to turn customer journeys into lasting relationships,” said Paul Rolfe, vice president of global partners and alliances for Genesys. “CX17 becomes even more exciting through partners such as Mediu that showcase how their solutions integrate with our Customer Experience Platform to help companies engage with their customers and employees to create world-class experiences.”

CX17 is the annual conference that gathers together the strongest ecosystem of solutions, customers, partners and technology pushing the boundaries and future of CX to provide the human touch in a digital world. Attendees will explore topics such as digital transformation, cloud customer experiences, customer journey management, hyper-personalization, predictive analytics, virtual reality and more.

Join the conversation on social media at #CX17INDY and #CX17BRUSSELS.
Contact Information
Mediu
Christine Knox
614-885-2100 x221
Contact
www.mediu.com

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