Advantage Communications Announces Appointment of New Vice-President of Business Development

25-Year Services Sector Expert Randy Clapp appointed to lead business development for Advantage Communications as operations expand in Eastern Canada and Kingston, Jamaica.

Charlottetown, PE, Canada, June 16, 2017 --( Advantage Communications Inc. (ACI), a leading Canadian provider of on-shore and nearshore outsourced customer support, announces that Randy Clapp has been hired as Vice-President of Business Development. Clapp will oversee ACI’s business development strategies in the North American market with a focus on establishing new partnerships that leverage the workforce strengths and regional efficiencies of outsourced customer support in Eastern Canada and Kingston, Jamaica. The appointment is effective immediately.

Clapp has sold over $1 Billion in the services industry working with leaders such as Hewlett-Packard, Electronic Data Systems, CompuCom and Avis Rental Car. He received EDS’ Inner Circle Award as one of the company’s top 100 performers, as well as the Top Leader Award with CompuCom. Clapp earned his Bachelor Degree in Business Management and Economics from Northwood University. He spent the last three years establishing innovative contact centre service partnerships as Vice-President of Sales for The Results Companies.

“We are pleased to welcome Randy Clapp as Advantage Communications’ new Vice-President of Business Development. Mr. Clapp’s expertise in creating solution-oriented partnerships to drive growth in the services industry will be instrumental to our next wave of expansion on and nearshore,” said Kent MacPhee, President and CEO of Advantage Communications.

Clapp joins Advantage Communications by way of Colorado. He shares in the company’s commitment to outstanding customer service and attributes his success to: “...showing clients how to make or save money in ways they never thought possible.”

“With 25 years in the U.S. marketplace, I can appreciate the incredible passion and commitment Advantage Communications shows for its employees, clients and the customers they serve each and every day. I am proud to represent ACI in the North American market,” said Randy Clapp, Vice-President of Business Development for Advantage Communications.

For more information on Advantage Communications’ outsourced customer care, financial and technical support services, please contact

About Advantage Communications Inc.

Advantage Communications Inc. (ACI) is one of Canada’s longest running privately-held outsourced service providers. Founded in Charlottetown, Prince Edward Island in 1996, ACI now has operations across Eastern Canada and Kingston, Jamaica. The company specializes in providing 24/7 customer care and technical support for North American companies in telecommunications, technology, retail and financial services. With a vision of becoming employer of choice in the Canadian and Caribbean markets, ACI continues to create meaningful careers and achieve outstanding results in customer satisfaction. For more information, visit
Advantage Communications Inc.
Samantha Dumas