Seattle, WA, September 13, 2017 --(PR.com
)-- CU Texting, an SMS vendor sourcing firm for Credit Unions, today announced a new partnership with Quiq, provider of business messaging software for customer service organizations.
“In the Banking sector, the only way for Credit Unions to compete is through the member experience they deliver. By partnering with Quiq, we bring Credit Unions an SMS/Landline texting solution purpose-built for member services and member engagement in contact centers,” says Mark Johnson, CU Texting President.
Statistics show that 66% of consumers prefer to message a company over making a phone call. Quiq Messaging provides members with a fast and convenient way to engage with credit unions on their terms, whether via text, Facebook Messenger, and/or live chat, dramatically increasing customer satisfaction.
“Quiq Messaging automatically prioritizes incoming messaging and chat conversations for agents based on the customers’ level of engagement, while delivering managers ACD level conversation management with queueing, routing, transferring, and collaboration,” adds Johnson.
Contact and customer service centers are enjoying cost savings with approximately 20% of inbound phone calls moving over to the messaging channel, where agents can handle multiple, secure conversations at once.
"We have seen an increased demand from the Financial Services sector for messaging," says Mike Myer, CEO of Quiq, “and we look forward to working closely with CU Texting to help credit unions differentiate their service experience with messaging.”
About CU Texting
Based in Seattle Washington, CU Texting provides SMS and Landline Text Messaging consulting and sourcing services for Credit Unions seeking cloud and on-premise Text Messaging solutions.
Find out more at www.cutexting.com
Our mission is to improve the way customers communicate with companies. Quiq makes it easy for customers to contact a company via business messaging, the preferred channel already in use with friends and family. With Quiq, customers can now engage customer service via SMS/text messaging, Facebook Messenger, Web Chat, and Kik, for help with their pre-sales questions and post-sales support.
Find out more at https://goquiq.com/.