Toronto, Canada, October 21, 2017 --(PR.com
)-- “We're excited to offer our customers a proven cloud call center solution with a company that shares many of Digitcom’s values,” says Jeff Wiener, President & CEO of Digitcom.
Jeff goes on to say, “Telax works by integrating directly into our network (unlike standard OTT solutions), we can deliver a robust contact center solution with superior voice quality, greater reliability, easier adoption, and faster more accurate resolve times. This new offering will allow us to continue our unwavering commitment to complete customer satisfaction.”
This cloud-based solution leverages the cost-efficient SaaS (software as a service) model to deliver powerful features that include: automatic call distributor, chat, interactive voice response, workforce management, real-time dashboards, computer telephony integration, business intelligence reporting, call recordings, remote agents, disaster recovery, automatic updates, and so much more.
“Telax is excited to bring our years of cloud contact center experience to the Digitcom network. With this unique in-network solution, Digitcom can deliver a cloud contact center with increased reliability, more accurate resolve times, and superior voice quality,” says Larry Brown, Product Manager of Telax.
Digitcom has been focused on selling and servicing clever telecom solutions for 25 years. The new offering is in sync with its quest to offer most innovative products and services to offer unrivaled experience and complete customer satisfaction.
A pioneer in cloud contact center technology, Telax has been providing IP services to local and global organizations for 20+ years. Today, Telax partners exclusively with communication service providers with the aim of helping them succeed in the competitive contact center space. By integrating the Telax contact center solution into a Provider’s network, service providers gain competitive edge above standard over-the-top cloud contact center providers that benefits and truly resonates with end users.
About Digitcom Canada
Digitcom is one of the leading providers of business phone systems and data solutions in Canada. The company serves businesses of all sizes; from small (10 phones) to enterprise (up to 2,500) and offers Avaya IP Office, NEC, Nortel, Polycom, Hosted PBX and Office Headsets.
Established in 1991, Digitcom has served over 3,250+ Canadian Businesses and has won several awards for excellence in customer service & support.
● Seven times winner of Consumer Choice Award
● Avaya Diamond Partner
● Four times winner of CDN Channel Elite Awards
● 2-hour 24/7 Response Time