Cincinnati, OH, October 28, 2017 --(PR.com
)-- Beauty Salons and Day Spas will see a big bump in sales for the holidays. Everyone wants to look their best for holiday events, and gift card sales are always popular. But with this sales increase comes the challenge of client dissatisfaction because of check in and check out lines. Here are a few strategies that will solve the salon and spa holiday bottle neck.
The first challenge is speeding up client check in. Fred Dengler, CEO of Mikal Salon and Spa Software helps solve this problem with easy-to-access touch screen terminals for clients to check in. Called the CyberPreceptionist the check in screen allows clients to check in, view their purchases, and look at specials using a simple touch screen near the salon or spa front entrance. Dengler says, "Everyone checks in at a kiosk today from airlines to restaurants so creating the same opportunity for clients at salons was a natural process." Mr. Brickman, owner of Rene Delyn Salon and Spa says, "Clients love to walk up and just check in and they also use the CyberPreceptionist to restock their haircare products." Jill Wiltberger of Perfections Salon says, "Clients love to rebook at check in and save time when they leave the salon."
Next comes the check out or payment at the front desk. Dengler says, "Clients will spend 4 hours in the salon getting cuts and colors or rubbed and tubbed but if they can't leave in 10 seconds they are unhappy." Dengler says his salon clients solve this problem multiple ways. First the client can prepay at check in so when the service is finished they can just walk out. Second the stylists have an Employee Mobile Booking App on their phones to prebook the client at the end of the service saving time at check out. The third solution is to have mobile tablets floating in the salon and spa to let clients pay at the chair or at the end of the service. With credit card processing offering mobile apps this process is easy and fast.
Gift card sales can also slow down activity at the desk. Dengler recommends having what he calls "grab and go" gift cards that are printed with $50, $75, and $100 values on them displayed right at the front desk. The client just grabs the cards they need and the receptionist rings up the card value and scans in the card number in seconds.
Of course all of these strategies require salon and spa software that can handle these functions. Dengler recommends that salon and spa owners check with their present software company or look into a new company that can handle these critical client service functions.