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Upcoming Webinar to Help Utility Customer Engagement Professionals Prepare for Uncertain Future

Industry-Leading Firms, TMG Consulting and Oracle Utilities, co-present to help utilities manage disruption.

Atlanta, GA, November 29, 2017 --( TMG Consulting announced today that it is hosting a webinar in collaboration with Oracle Utilities: “The Customer Platform of the Future: Engaging, Automated, and Agile.” It will be held on Thursday, December 7 at 2:00 PM EST.

The firm, with deep expertise managing IT system procurements for utilities, notes that agility should be a leading consideration of system acquisition. “Faced with the need to continuously evolve customer engagement practices, utility companies need systems that can be easily modified to meet the needs of the ‘customer of the future.’ Without knowing exactly what that future will look like, system agility is paramount,” says Jim Hendershot, a Senior Consultant with TMG Consulting who will be presenting on the webinar.

Also presenting is Heather Roth from Oracle Utilities. The two presenters will share analysis into the practices of utilities leading customer engagement while simultaneously providing safe, affordable, and reliable service. Key take-aways will include:

- Learn about the disruptive customer-related factors forcing utilities to change
- Hear new research about what customers want now and where utilities are falling short
- Understand how to evaluate customer platforms and their ability to accommodate your future customer vision
- Learn how to incorporate the three keys to success into to your strategy: engagement, automation, and agility
- Develop an innovation strategy that allows for agility while preserving reliability

The webinar is designed for utility executives, directors, managers, and stakeholders focused on customer operations, experience, care, service, and success alongside marketers and IT teams. Attendance is complimentary; those who wish to attend can register on TMG Consulting’s website, Events & Webinars, Webinar: The Customer Platform of the Future: Engaging, Automated, and Agile.

About TMG Consulting TMG Consulting has deep knowledge of utility company operations and disruptors – the factors and technologies forcing them to change. From the CIS and ERP, to MDM, AMI, Smart Grid technologies, and Edge Systems, we offer Advisory, Client-side Delivery Support and Research services to guide companies through transformative IT projects.

The experience of TMG’s consultants and our proven delivery methodologies serve as an insurance policy for our clients. We have delivered more than 400 projects for 250 investor-owned utilities, municipalities, cooperatives, and competitive retailers since 1992. Several have been recipients of project excellence awards throughout the years.
Contact Information
TMG Consulting
Kisha Gresham

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