Minneapolis, MN, December 10, 2017 --(PR.com
)-- Wagento - a leading Magento eCommerce agency has launched its first extension for Magento 2 in the form of the Zendesk Connector. This extension provides an effective and efficient connection between merchant Magento Store and Zendesk account.
Zendesk is a customer service platform. It’s designed for companies that want to create customer relationships that are more meaningful, personal, and productive. This extension provides an effective and efficient connection between Magento Store and Zendesk account. The extension will allow clients to open support tickets right from the contact form or their account dashboard in a simple and straightforward manner. The support tickets' statuses will be visible in Magento admin module and updated accordingly. At the same time, a company will be able to respond and provide support for their Zendesk Account which will be updated in the client’s dashboard. This extension will allow client to manage all the Support Tickets in their Zendesk account by pulling actual client information in a nice widget that will be visible next to support tickets.
On the Magento Side, the extension allows customers to create support tickets, even as guest customers. The Magento store admin will be able to pull support tickets per customer and their related orders. Buyers will have the opportunity to access support tickets from their account dashboards quickly. Posting an update will be possible to a thread directly in the ticket history which each buyer will be able to see in their account dashboard
Since customers are a business’ most important asset, great support is a must-have for customer satisfaction, loyalty, and profitability. Zendesk makes it easy to deliver great customer service. Magento powers eCommerce business. Together, they work to unite merchant business with a dynamic two-way integration between ticket data from Zendesk and e-commerce data from Magento.
Benefits of Zendesk Connector
Get more visibility on relevant customer data, such as billing, shipping, and order info, from Magento on Zendesk ticket pages.
Manage all customer interactions in one place whether merchants have one Magento site or several - driving efficiencies within Support team.
Stay up to date on the temperature of the order and customer with a single view of support information right next to critical sales statistics, customer profiles and sales orders.
Easily collaborate to resolve customer issues faster with access to support ticket information in a custom Zendesk Support panel within Magento
Create and update Zendesk tickets directly in Magento for greater support team efficiencies.
Wagento Commerce is a full-service eCommerce development agency offers Magento 2 Development, ERP integration, Magento Custom Modules and API development, Performance Optimization and managed support services. They have specialized in Magento 2 Migration from any eCommerce platforms to Magento 2 Community and Enterprise platform. Wagento has offices in Minneapolis in the USA, Cochabamba in Bolivia, Mexico and Ahmedabad in India. Their team is based around the globe but works together to expand their skills, learns from the Magento community, and solve difficult problems while delivering outstanding solutions for nearly every budget.