Austin, TX, January 05, 2018 --(PR.com
)-- As the baby boomer generation enters Medicare age, GoMedigap, a 10-year-old company based in Austin, Texas, is growing to meet the demand for help in evaluating and purchasing Medicare supplement insurance.
Over the course of the next 10 years, over 10,000 people will turn 65 every day in the United States. The vast majority of them will have access to Medicare Parts A and B and will have to make a decision on supplemental coverage. The consistent concern for many of these baby boomers is the apparent complexity of Medicare coverage and Medicare supplement offerings, which often makes the shopping process a somewhat anxiety-inducing exercise.
Since 2008, GoMedigap, an insurance agency specializing in Medicare supplement insurance, has excelled at helping Medicare beneficiaries understand their coverage, evaluate their options and make confident and educated decisions on their coverage.
As one of the largest Medicare supplement insurance agencies in the country, GoMedigap has earned a respected reputation for its rapid growth and world-class customer satisfaction levels.
With a year-on-year growth rate of 39%, the company is also one of the fastest-growing agencies focused on this segment of the market.
Richard Cantu and Kevin Walbrick serve as co-CEOs and credit the success of the company to their educational sales approach, their breadth of insurance company offerings, their annual RateWatch service and the conscientiousness of the members of the GoMedigap team.
According to Richard, "From the beginning, we realized that, in order to see long-term success and be proud of our work, it was important that we treated every client with the love and respect we would offer to our own parents as we help them understand and shop for their Medicare supplement insurance coverage. It has been a rallying cry for our people. It's our mission."
And that mission seems to be paying off. GoMedigap was recognized by the Better Business Bureau with their exclusive 2017 Torch Award for Ethics in Business. The recognition is awarded to only a handful of companies across the country that demonstrate outstanding ethics in all aspects of their business.
A quick online search for GoMedigap reveals 4.9 out of 5-star ratings or 9.8 out of 10-star ratings on a number of well-known review sites.
"We're thrilled to be able to help our clients in such a way that they express their gratitude, remember us and actively refer us," says Kevin Walbrick. "We have a Net Promoter Score (NPS) rating of 92, which is just unheard of, especially in the insurance industry. In fact, a recent Gallup poll indicates that insurance agents, in general, were considered less trustworthy than politicians. It really gives you a sense of how differently we're operating, and the quality of our people at GoMedigap make this happen." As a point of comparison on NPS, companies like Amazon, Costco, and Nordstrom who are well-known for their excellent customer service have NPS scores in the high 70s and low 80s. "We couldn't be prouder to deliver an NPS score higher than these respected consumer brands," says Kevin.
GoMedigap has plans to nearly double in size in 2018 as it works to meet the demand of the rapidly-growing baby boomer generation while continuing to offer an unprecedented level of service.
When asked what was next, Richard said, "Our company has had many great inflection points in the past 10 years; however, our momentum has never been greater as we enter 2018. We're very excited about our future and the opportunity to serve even more clients as they enter retirement age. We'll continue to treat them like we would our own parents."