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TMG's 2018 Utility CIS Replacement Driver Survey: To Help Companies Compare Their Strategies with Their Peers

Atlanta, GA, January 24, 2018 --( The modern-day proliferation of technologies and factors forcing change upon utilities is having a significant impact on customer information systems (CIS) and supporting services. A new generation of system modernization drivers are on the rise, impacting original project timelines, staffing, and budgets.

“Some utilities are pushing replacement dates or opting for extensions – others are in acceleration mode for a variety of new and emerging reasons,” says Vanessa Edmonds, a Vice President of TMG Consulting who leads the firm’s research Practice, RIMSolutions™.

By participating in the 2018 CIS Replacement Survey, participants will receive aggregated results, providing them with the intelligence to measure their CIS modernization and support plans with peer companies.

To ensure that a utility company’s CIS strategy is complete, the questions will be based around:

- CIS modernization market size and timing
- Leading modern-day CIS replacement drivers
- Future of the Cloud, hosting, platforms and other newer offerings
- Use of third-party consultants for advisory/procurement, implementation, support and maintenance, along with satisfaction with them.

The survey is open to direct utility company employees and closes on January 30, 2018. In addition to survey participants, results are only available to the TMG Research Community. Those interested in learning about this service should email

About TMG Consulting

TMG Consulting has deep knowledge of utility company operations and disruptors – the factors and technologies forcing them to change. From the CIS and ERP, to MDM, AMI, Smart Grid technologies, and Edge Systems, we offer Advisory, Client-side Delivery Support and Research services to guide companies through transformative IT projects.

The experience of TMG’s consultants and our proven delivery methodologies serve as an insurance policy for our clients. We have delivered more than 400 projects for 250 investor-owned utilities, municipalities, cooperatives, and competitive retailers since 1992. Several have been recipients of project excellence awards throughout the years.
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