WEBTEXT to Showcase Smart Messaging at Avaya Engage 2018
Smart Messaging - keywords automatically route consumer / patient replies to update a business system or alternatively to a live agent depending upon the response; Ability to escalate AI bot chats to live Avaya contact center agents via Messenger or SMS; Automated and Person to Person Messaging supported by TLS Encryption; Voice agents can send Messenger or SMS texts to callers, including, secure URL links and Google map address to callers while they are speaking
“We’re very excited to be able to offer smart messaging to Avaya customers,” said AJ Cahill, WEBTEXT CEO speaking at Avaya Engage 2018 in New Orleans. “Today over 75% of the public choose text over voice as their primary communication channel and WEBTEXT makes it possible for organizations with Avaya contact center to reach their customers in their preferred channel.”
WEBTEXT at Avaya Engage 2018
Avaya Engage is the largest annual conference for Avaya customers and business communications professionals spanning the full Avaya ecosystem. This week at Avaya Engage 2018, WEBTEXT will demonstrate its smart messaging contact center solutions featuring SMS, MMS and Facebook Messenger messaging channels at the Ernest Morial Convention Center in New Orleans, LA. Jan. 29-31, booth #722.
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