Norristown, PA, January 31, 2018 --(PR.com
)-- WEBTEXT, a leading provider of enterprise messaging, announced today it has significantly expanded its smart messaging suite of solutions across all Avaya contact center platforms, including, AEP / POM, Avaya Oceana as well as EMC, AACC and ACCS live agent contact center platforms.
“We’re very excited to be able to offer smart messaging to Avaya customers,” said AJ Cahill, WEBTEXT CEO speaking at Avaya Engage 2018 in New Orleans. “Today over 75% of the public choose text over voice as their primary communication channel and WEBTEXT makes it possible for organizations with Avaya contact center to reach their customers in their preferred channel.”
WEBTEXT at Avaya Engage 2018
Avaya Engage is the largest annual conference for Avaya customers and business communications professionals spanning the full Avaya ecosystem. This week at Avaya Engage 2018, WEBTEXT will demonstrate its smart messaging contact center solutions featuring SMS, MMS and Facebook Messenger messaging channels at the Ernest Morial Convention Center in New Orleans, LA. Jan. 29-31, booth #722.