- Smart Messaging - keywords automatically route consumer / patient replies to update a business system or alternatively to a live agent depending upon the response
- Ability to escalate AI bot chats to live contact center agents via SMS or Messenger
- Automated and Person to Person Messaging supported... - March 14, 2018
WEBTEXT, a leader in enterprise messaging, and Sundown.ai, a leader in enterprise Artificial Intelligence applications announced today they have entered into a partnership to leverage sophisticated self-learning artificial intelligence with smart messaging technology to transform customer experiences.
“We’re... - February 16, 2018
Smart Messaging - keywords automatically route consumer / patient replies to update a business system or alternatively to a live agent depending upon the response; Ability to escalate AI bot chats to live Avaya contact center agents via Messenger or SMS; Automated and Person to Person Messaging supported by TLS Encryption; Voice agents can send Messenger or SMS texts to callers, including, secure URL links and Google map address to callers while they are speaking - January 31, 2018
Voice deflection to Facebook Messenger- deflect voice calls to either Messenger or SMS; AI chatbot escalation - Escalate AI bot chats to live Cisco contact center agents via Messenger or SMS; Voice agents can send Messenger or SMS texts to callers, including, a secure url link, order number or Google map address to callers while still speaking; Messaging for Salesforce in a Cisco Contact Center via Bucher and Suter connector. - October 05, 2017
WEBTEXT announced today that it is the first messaging company to successfully integrate SMS, MMS & Facebook Messenger into Amazon Connect contact center.
“Integrating messaging with the largest global cloud provider is a very important milestone for 'live' person to person customer engagement,”... - June 28, 2017
WEBTEXT is proud to announce that it has expanded its relationship with Cisco and is now officially a member of the Cisco SolutionsPlus Program. - March 29, 2017
WEBTEXT announced today that it now offers person to person messaging for enterprise contact center using Salesforce Service Cloud.
“We’re very excited to support Salesforce,” said AJ Cahill, WEBTEXT CEO. “Messaging is the new voice and WEBTEXT integration with Salesforce allows... - October 05, 2016
This week, in addition to SMS+MMS, Facebook Messenger and Twitter direct messages, WEBTEXT will also be demonstrating messaging into Salesforce in Cisco contact center at the 2016 Cisco Americas Customer Care Sales Summit in Phoenix, AZ September 28-29. - September 29, 2016
WEBTEXT announced today that it now offers person to person messaging into Oracle Service Cloud.
“We’re very excited to support Oracle,” said AJ Cahill, WEBTEXT CEO. “Messaging is becoming more important inside CRM. Today over 75% of the public would rather text or use a mobile... - September 22, 2016
WEBTEXT announced today that it is the first messaging company to successfully integrate Facebook Messenger into every Cisco contact center platform on the market. - July 13, 2016
WEBTEXT announced today that it is the first messaging company to successfully integrate Facebook Messenger into both eGain & Liveperson webchat and deliver it into Cisco & Avaya contact centers.
“Integrating Messenger with two of the largest global contact center webchat companies is... - June 30, 2016
This week June 6-9, in addition to SMS+MMS messaging, WEBTEXT will be demonstrating its unique Messenger contact center solutions at Avaya Engage, the 2016 IAUG summit in Orlando, FL. - June 07, 2016
WEBTEXT announced today that it has successfully brought on line a new messaging gateway in Toronto, Ontario using its proprietary modular architecture. Deployed last month, this latest expansion provides for increased redundancy and is a significant increase in SMS message capacity available to Canadian... - October 08, 2015
MMS + SMS messaging is transforming mobile customer journeys and creating a wide range of visual communication opportunities; Powerful use cases range from customers submitting pictures of auto or property damage to pictures of cable configuration to connect new cable and modem service. - September 23, 2015
WEBTEXT can connect Avaya and Cisco contact center or business system to customers’ cell phones with SMS text and MMS picture messaging solutions. - September 12, 2015