California State University Selects BlackBeltHelp for After-Hours Help Desk Support

Chicago, IL, August 31, 2018 --( BlackBeltHelp today announced that the California State University (CSU) has selected BlackBeltHelp’s After-Hours IT help desk and LMS solutions. CSU campuses will have the opportunity to use BlackBeltHelp’s IT help desk and LMS solutions, providing enhanced levels of IT support for students/end-users

Under a Master Enabling Agreement (MEA), CSU campuses can engage BlackBeltHelp to optimize existing IT infrastructure and further strengthen IT framework. BlackBeltHelp’s proficient customer service agents will tend to end-users’ issues and ensure their timely resolution. Working as an extension of the CSU team, BlackBeltHelp will ensure that someone is always available to address the problems its end-users encounter.

BlackBeltHelp will perform the following functions for CSU to provide its end-users a seamless customer support experience:

-Resolve end users’ queries related to IT, instantly
-Provide after-hours support including weekends and holidays
-Escalate issues to on-site technicians in case they remain unresolved
-Deliver cost-effective services

The Scope of Support:

-Network Connectivity
-Productivity applications
-Antivirus / Security utilities
-Basic Operating System Support
-Password Reset

About California State University:
With 23 campuses and eight off-campus centers enrolling 484,297 students with 26,858 faculty and 25,305 staff, the California State University is the largest system of four-year higher education in the United States.

About BlackBeltHelp:
BlackBeltHelp is a 100% higher-education focused, OneStop Support provider. We provide a positive support experience to approx. 4 million students every year by leveraging innovative technologies like Artificial Intelligence, Robotic Process Automation, Analytics & Reporting. Our OneStop includes tools like Classroom Technical Emergency App, Campus Safety App, Smart Chat, a comprehensive knowledge base and an array of student services ranging from IT, LMS, admissions & enrollments, financial aid, retention, advising to facilities and switchboard.

For more information, Visit
Dexter Trey
+1 844-255-2358
55 East Monroe Street
Chicago, IL 60603