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LogiNext and WhatsApp Partner to Generate High-Value for Retail and E-Commerce Customers

LogiNext partners with WhatsApp to vastly improve on-ground communication between companies, their delivery associates, and their customers. The partnership stands to save communication costs and boost delivery efficiency.

Fremont, CA, September 05, 2018 --( Logistics movement, especially in the current era, with high-volume goods moving continuously between distribution centers, warehouses, retailers, and customers, agility, and responsiveness of the network is of utmost importance. This agility must be backed with fast two-way communication between the logistics managers, drivers, delivery associates, and customers.

LogiNext has partnered with WhatsApp to improve on-ground communication in the logistics world. Companies stand to reduce their communication costs with this partnership. Moreover, the companies can freely indulge in interacting more with their customers and build positive and lasting relations.

Dhruvil Sanghvi, CEO LogiNext, said, “Logistics companies need to evolve in the way they communicate. To be in line with customer expectations, they must talk to them through their preferred platforms. This builds familiarity and comfort at the customer end, and helps companies serve customers better, boosting overall retention multifold.”

WhatsApp has more than 1.5 billion global users across economic and social demographics. A total of 1 billion daily active users and about 60 billion daily messages shows its high adoption rate among delivery associates and customers. With LogiNext’s WhatsApp partnership, companies can leverage the extent of this coverage to hold onto to their customers better.

Creating a memorable delivery experience for the customer involves adjusting fast to on-ground ad-hoc updates such as rescheduled deliveries, incoming pickup requests, change in addresses, or avoiding a traffic-heavy route. LogiNext enables companies to do all this and more. Companies can even instantly communicate accurate ETAs to the customers so that they know exactly when to expect the delivery. In the highly competitive world of on-time package delivery, this gives companies the extra edge to win in the complex last mile.

About LogiNext:

LogiNext is a cloud-based logistics optimization company based out of Fremont, California, United States. It has been widely recognized as one of the fastest growing tech companies in its space. LogiNext has more than 200 clients across retail, e-commerce, FMCG, delivery services, transportation, manufacturing, etc.
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Faiz Shaikh
Brand Content Manager

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