BlackBeltHelp Launches OneStop Student Success Analytics Platform to Improve Customer Service
BlackBeltHelp, the leading artificial intelligence and predictive analytics-powered higher education customer service and student success SaaS platform provider and your trusted helpdesk partner, today announced the launch of its OneStop Student Success Analytics Platform. OneStop has been selected by Massachusetts Bay Community College, Southern University Shreveport Louisiana, College of Lake County, Rosalind Franklin University and Merced College for implementation.
OneStop is a cost-effective, AI & Analytics-powered, centralized SaaS platform that assists you in meeting student customer service and retention goals.
OneStop leverages predictive analytics, powerful API integrations, and artificial intelligence to facilitate a data-driven support ecosystem at the user institution. It produces customer service dashboards to help the administrators focus on end-user satisfaction and proactive resolution of process and infrastructure issues and replaces your monthly PDF reports. The platform also enables the user institution to track:
· Service levels (first call resolution, average speed to answer, abandon rates etc.)
· Call volumes
· Monthly trend analysis
· Self-service usage
· AI chatbot performance
These datasets provide critical insights into student behavior and support performance helping the institutions to intervene timely and guide at-risk students towards graduation.
The platform helps the institutions single sign-on to their Salesforce ITSM and provides detailed contract information including volumes, SLAs, knowledge base updates etc in a single click to bring all of the details in one place. The embedded power of AI also helps the institutions in automating their mundane helpdesk queries helping the staff focus on key projects and direct student interaction.
Benefits of OneStop Student Success Analytics Platform:
· High-quality student support through analysis of common support issues
· Reduces support costs with self-help tools, self-service password reset and AI chatbot
· Planning proactive intervention through support analytics
· Enables 1-click resolution of classroom technical & student safety emergencies
Learn more about BlackBeltHelp OneStop - https://www.blackbelthelp.com/onestop-support.html
55 East Monroe Street
Chicago, IL 60603