Prince Waikiki to Boost Productivity and Guest Satisfaction with Knowcross

The 2018 Condé Nast Traveler Readers’ Choice Award winner adds to the growing list of hotels in Hawaii on the Knowcross Platform.

McLean, VA, January 09, 2019 --( Knowcross, the preferred service quality management platform of the finest hotels across the globe, has been selected by Prince Waikiki to boost staff productivity across their operations leading to improved service quality and enhanced guest experience. With this, Knowcross adds to their growing clientele in the Hawaii region.

The Knowcross platform will assist the hotel staff by automating management and reporting of the hotel’s operations across the various departments. This helps in ensuring increased productivity, reduced costs and enhanced service quality.

“Knowcross operates how our people think!” exclaimed Ryan Doi Corporate Director of IT, Prince Resorts Hawaii. “The platform provides us with the ability to structure our daily operations in a much more efficient and organized manner by making real-time data available at our fingertips. This will definitely result in faster resolution of guest requests and help us set newer standards of guest service delivery and guest satisfaction scores,” commented Ryan.

Powered by its clear and consistent focus on ensuring cutting edge technology for the hospitality industry, the Knowcross platform helps hotels to maximize control, ensure efficiency and increase productivity of the teams managing its back-of-the-house operations.

“I am delighted that Prince Waikiki decided to implement Knowcross. What’s been the most pleasing and satisfying aspect of this association is that fact that the property has been on the lookout for a system that can take their operational excellence to the next level for some time; and they found Knowcross to be a perfect fit!” said Karen O’Neill, President – Americas, Knowcross.

About Knowcross

Founded in 2002, Knowcross is a global leader in providing software products for hotel operations which help increase efficiency and enhance guest service, with a direct impact on the bottom‐line.

The Knowcross platform includes KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection and KNOW Maintenance. The platform is cloud based (SaaS), supports multiple languages and allows extensive customization to suit the specific needs of each hotel. The platform is interfaced to a number of leading PMS systems, in-room control systems, messaging gateways and fire alarm systems.

Knowcross is proud to have a global customer base across 30 countries, with a client portfolio that consists of some of the world’s most well-known brands including Aqua-Aston, Hoxton, Hyatt, IHG, Hilton, Kempinski, Rosewood, Sydell Group, Taj, Oberoi, The Doyle Collection, Cheval Residences, Minor Hotel Group, Carlson Rezidor and Shangri-La; as well as marquee independents such as Gansevoort Meatpacking, Sixty Soho, The Nomad New York, The Mark New York, The William Vale Brooklyn, Angad Arts Hotel, The Century House, The Ned London, The Curtain London, Le Bristol Paris, and Dolder Grand Zurich.

For more information, call +1 866 601 5669, email or visit

About Prince Waikiki

Perfectly positioned at the center of Honolulu’s vibrant and diverse Chinatown, Kaka‘ako, Ala Moana and Waikiki neighborhoods, and just around the corner from Ala Moana Center and the Hawaii Convention Center, the newly reimagined Prince Waikiki features 563 redesigned oceanfront guest rooms and suites, distinct cuisine, a glistening infinity pool overlooking the harbor, and a modernized lobby with several mesmerizing and symbolic art installations by local artist Kaili Chun. All of the hotel’s thoughtful design components aim to perpetuate its sense of place in Waikiki showcasing distinctive elements that once flourished at the site: the muliwai, or thriving estuary; the Pi‘inaio, a convergence of three fresh water streams; the naio flower, an indigenous restorative plant; the hinana, a nourishing fish; and limu ‘ele ‘ele, rejuvenating seaweed.

For more information call 1-855-622-7558 or visit
Mohit Chand
+91 9711155960