ION Networks Reveals the Four Steps to More Profitable Remote Service Delivery

South Plainfield, NJ, April 12, 2008 --( ION Networks, a leading provider of remote management and secure access products, today announced the release of the “Why MSPs Should Care About Autonomic Computing & the Four Steps to More Profitable Service Delivery,” a white paper by ION CTO, Bill Whitney and Tara Flynn Condon. The white paper details how autonomic computing will impact Managed Service Providers (MSPs) and outlines the four essential steps for delivering more profitable services.

According to Insight Research, US businesses spent approximately $28.6 billion in 2007 on managed services and that number is expected to rise to nearly $47 billion in 2012. Given the projected growth of the managed services industry, there is great opportunity for service providers but also increased competition. Leveraging the autonomic computing model for remote service delivery, the white paper contends, is essential to reducing the cost of service delivery, as well as generating additional revenue by offering next-generation, high-value services. “For service providers, transforming a skilled workforce from ‘situation handlers’ into ‘policy makers’ is key to success. Mundane, repetitive tasks beg for automation. With the right infrastructure in place, service providers can refocus their technical talent to uncover new, revenue-generating opportunities,” said Whitney.

The white paper is free for download and is available on the ION web site at Direct link:

About ION Networks
ION Networks, now part of Cryptek, Inc., is the world’s leading provider of secure remote administration solutions, with over 60,000 devices deployed on six continents by the world’s largest telecom firms. ION also offers purpose-built Vendor Access Control (VAC) products that enable Global 2000 companies and government agencies to manage and secure third party remote access to voice and IT systems. For more information, visit or call +1 908.546.3900.

ION Networks
Tara Flynn Condon
+1 (908) 546-3903