NobelBiz’s Podcast Series Welcomes Rebekah Johnson to Talk About Truth-Telling in the Age of Robocalls
First Contact podcast released the sixth episode with an amazingly energetic guest, Rebekah Johnson, a proponent of truth in the Contact Center Industry. She is the Founder and CEO of Numeracle and a member of the STIR/SHAKEN standards body. In the sixth episode of the First Contact podcast, Rebekah joined Christian Montes in dissecting the STIR/SHAKEN needs of the Contact Center industry.
Together with their charismatic host, Christian Montes, Rebekah tries to shed some more light on the STIR/SHAKEN technology, on the legality of robocalls now that the FCC has all but declared war on them, and the importance of truth-telling in the Contact Center industry.
“Legal calls are all about the consent. There are some other legal elements that are associated with it but mostly it comes down to consent to deliver the call,” said Rebekah.
Find out more on how to keep your calls on the good side of the FCC, how to make sure your customers are getting your calls, and how STIR/SHAKEN can change your business to the best in the latest episode of the First Contact podcast, Truth Telling in the Age of Robocalls.
Listen to the full episode here: https://nobelbiz.com/rebekah-johnson-truth-telling-age-of-robocalls/
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NobelBiz is a Contact Center as a Service company providing both carrier and software solutions. Being more an extension of its clients’ services, rather than a direct vendor, the company combines multiple carrier systems into a single unified network with worldwide backups. NobelBiz also offers advanced software solutions that handle text (email, webchat, sms), social media, and voice in a single interface.