NobelBiz’s Webinar Series Welcomes Rebekah Johnson to Talk About STIR/SHAKEN and Everything You Need to Know as a Call Center Manager
NobelBiz Webinar Series continues with Rebekah Johnson, a leading expert in communication technology, with over ten years of regulatory government and compliance experience. Together with host Christian Montes, Rebekah explains STIR/SHAKEN from a Call Center perspective, clarifying some misconceptions and putting things into perspective for call center owners and managers. - April 14, 2021
NobelBiz’s Podcast Series Welcomes Gary Pudles to Talk About the Unexpected Journey of a Serial Entrepreneur
The NobelBiz Podcast series just released its second episode of the second season featuring Gary Pudles who shares his inspiring life journey as a Call Center Industry expert. Together with host Christian Montes, Gary talks about managing through downturn, the elements of acquiring a company, boosting morale and his contribution to the deaf community. - March 22, 2021
NobelBiz’s Podcast Series Welcomes Steve Bederman to Talk About a Lifetime of Lessons Learned
The NobelBiz Podcast series just released its first episode of the second season featuring Steve Bederman, who shares insights and knowledge into a lifetime of lessons learned as an industry leader. Together with host Christian Montes, Steve talks about future trends in the Call Center industry, a business retrospective during pandemic times, benefits of yoga at the workplace and his upcoming books. - February 24, 2021
NobelBiz’s Webinar Series Welcomes Michael McGuire to Talk About Solutions for Turnover, Technology & Culture in a Crisis-Proof Call Center
NobelBiz Webinar Series kicks off 2021 with Michael McGuire, a true veteran of the industry, with over 20 years of experience running contact centers. Together with host Christian Montes, Michael talks about three of the most pressing issues facing the present-day contact centers: agent turnover, technology challenges and how to preserve company culture in a remote-work environment. - February 11, 2021
NobelBiz’s Podcast Series Welcomes Shep Hyken to Explore the Magic of Amazing Customer Service
First Contact podcast ends this year's season with episode 10, featuring a very special guest, Shep Hyken. This resounding name needs little to no presentation in the contact center niche. But for those new to this industry, Shep is a Customer Service and Experience Expert. He is also a hall of fame speaker for the National Speakers Association and a New York Times and Wall Street Journal best-selling author. Shep joined Christian Montes for a discussion about today’s contact center. - October 26, 2020
NobelBiz’s Podcast Series Welcomes Nancy Munro to Talk About the Human Voice and Simulation Training
First Contact podcast released the ninth episode with a unique and insightful voice in the contact center space, Nancy Munro – a voice enablement solutions specialist with 28 years of experience. She is the CEO and Founder of Verbal Transactions and a longtime influencer in the voice conference area. She is the first to introduce an audio role-playing simulator and has been a pioneer for this technology. She joined Christian Montes in episode nine of First Contact: Stories of the Call Center. - September 28, 2020
NobelBiz Seeking National Sales Executive to Promote Exciting New Contact Center Products
NobelBiz is looking for a professional in selling contact center technology to help build its business and shoot for new and aggressive goals. The National Sales Executive position is a full-time remote employment opportunity for mid-senior level candidates from the Telecom industry with experience selling contact center technology platforms. The future employee will work closely with Christian Montes, Executive Director of Sales and Host of the First Contact: Stories of the Call Center Podcast. - September 03, 2020
NobelBiz’s Webinar Series Welcomes Sam Falletta and James Diefendorff Ph.D. to Talk About the Untold Story of Mental Health in Call Centers
The NobelBiz webinar series just released its fifth episode featuring two guests that want to revolutionize the way the industry addresses the issue of mental health: Sam Falletta, CEO of Incept, and Dr. James Diefendorff Ph.D., Professor of Industrial/Organizational Psychology at the University of Akron. Together with host, Christian Montes, they talk about their applied research in the state of mental health in the Call Center Industry and their findings on how to improve it. - September 02, 2020
NobelBiz’s Podcast Series Welcomes Roy Atkinson to Talk About His Lifelong Career of Delivering Support
First Contact podcast released the eighth episode with a very experienced and complex guest, Roy Atkinson, a contact center industry professional who dedicated his life to offering quality service and support. He is currently a Group Principal Analyst at HDI and a regular contributor for ICMI. In episode eight of the First Contact podcast, Roy joined Christian Montes for a long, nuanced, and information-filled discussion tailored to industry professionals. - August 27, 2020
NobelBiz Releases eBook About Customer Experience in the Contact Center Sector
NobelBiz continues to bring new research and information into the contact center market with the release of its new eBook – “Call Centers Are Out, Experience Centers Are In.” The study analyzes the impact of rising consumer expectations on call centers and business in general. The focus is on how traditional call centers are becoming obsolete and making way for more advanced experience centers, with better-trained agents and better technology solutions to serve consumers. - August 03, 2020
NobelBiz’s Podcast Series Welcomes Thomas Laird to Talk About His Story Growing Up in the Call Center
First Contact podcast released the seventh episode with a very experienced and insightful guest, Thomas Laird, a longtime industry veteran with a wide array of experience. He is the Founder and CEO of Expivia Interaction Marketing Group and host of the “Advice from a Call Center Geek” podcast. In episode seven of the First Contact podcast, Tom joined Christian Montes breaking down the most important challenges facing contact centers today and finding solutions to them. - July 27, 2020
NobelBiz’s Webinar Series Welcomes Jake Bush and Sam Falletta to Talk About the New Normal in the Contact Center Industry
The NobelBiz webinar series just released its fourth episode featuring two prominent names in the Contact Center Industry: Jake Bush of Infocu5 and Sam Falletta of Incept. Together with the tireless, inquisitive host, Christian Montes, they explore the new reality of the Contact Center World in direct relation to the rise of the Virtual Call Center. - July 16, 2020
NobelBiz’s Podcast Series Welcomes Rebekah Johnson to Talk About Truth-Telling in the Age of Robocalls
First Contact podcast released the sixth episode with an amazingly energetic guest, Rebekah Johnson, a proponent of truth in the Contact Center Industry. She is the Founder and CEO of Numeracle and a member of the STIR/SHAKEN standards body. In the sixth episode of the First Contact podcast, Rebekah joined Christian Montes in dissecting the STIR/SHAKEN needs of the Contact Center industry. - June 29, 2020
NobelBiz’s Podcast Series Welcomes Jim Rembach to Talk About Emotional Intelligence in the Workplace
First Contact podcast released the fifth episode with a special guest, Jim Rembach, a well-known leader who helped shape the Contact Center industry by founding Call Center Coach and host of Fast Leader Podcast. He is also certified in Emotional Intelligence and is an Empathy Mapping Expert. For their fifth podcast, Jim joined Christian Montes in a discussion about how to rise from the ashes of despair, after experiencing a challenging journey in the Contact Center industry. - June 01, 2020
NobelBiz Announces Free Live Yoga Sessions to Support People from the Contact Center Industry
NobelBiz is proudly announcing an initiative that aims to support and help the Contact Center Industry, inviting them to join free live desk Yoga Sessions provided by the cloud contact center technology company. - May 11, 2020
NobelBiz Announces Live Webinar for Contact Centers: How to Gain the Competitive Edge of Remote-Work
NobelBiz, one of the leading companies in providing contact center solutions, announces the launch of the live webinar Manage the Unexpected: How to Gain the Competitive Edge of Remote-Work as a Contact Center, welcoming two of the most established leaders in the industry as guests, Christa Heibel, CEO of CH Consulting Group and Jake Bush, CEO of INFOCU5. - April 30, 2020