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NobelBiz continues to bring new research and information into the contact center market with the release of its new eBook – “Call Centers Are Out, Experience Centers Are In.” The study analyzes the impact of rising consumer expectations on call centers and business in general. The focus is on how traditional call centers are becoming obsolete and making way for more advanced experience centers, with better-trained agents and better technology solutions to serve consumers. - August 03, 2020
First Contact podcast released the seventh episode with a very experienced and insightful guest, Thomas Laird, a longtime industry veteran with a wide array of experience. He is the Founder and CEO of Expivia Interaction Marketing Group and host of the “Advice from a Call Center Geek” podcast. In episode seven of the First Contact podcast, Tom joined Christian Montes breaking down the most important challenges facing contact centers today and finding solutions to them. - July 27, 2020
The NobelBiz webinar series just released its fourth episode featuring two prominent names in the Contact Center Industry: Jake Bush of Infocu5 and Sam Falletta of Incept. Together with the tireless, inquisitive host, Christian Montes, they explore the new reality of the Contact Center World in direct relation to the rise of the Virtual Call Center. - July 16, 2020
First Contact podcast released the sixth episode with an amazingly energetic guest, Rebekah Johnson, a proponent of truth in the Contact Center Industry. She is the Founder and CEO of Numeracle and a member of the STIR/SHAKEN standards body. In the sixth episode of the First Contact podcast, Rebekah joined Christian Montes in dissecting the STIR/SHAKEN needs of the Contact Center industry. - June 29, 2020
First Contact podcast released the fifth episode with a special guest, Jim Rembach, a well-known leader who helped shape the Contact Center industry by founding Call Center Coach and host of Fast Leader Podcast. He is also certified in Emotional Intelligence and is an Empathy Mapping Expert. For their fifth podcast, Jim joined Christian Montes in a discussion about how to rise from the ashes of despair, after experiencing a challenging journey in the Contact Center industry. - June 01, 2020
NobelBiz is proudly announcing an initiative that aims to support and help the Contact Center Industry, inviting them to join free live desk Yoga Sessions provided by the cloud contact center technology company. - May 11, 2020
NobelBiz, one of the leading companies in providing contact center solutions, announces the launch of the live webinar Manage the Unexpected: How to Gain the Competitive Edge of Remote-Work as a Contact Center, welcoming two of the most established leaders in the industry as guests, Christa Heibel, CEO of CH Consulting Group and Jake Bush, CEO of INFOCU5. - April 30, 2020
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