San Jose, CA, August 01, 2008 --(PR.com
)-- netCustomer, Inc., a leading provider of enterprise applications support and services, today announced the appointment of David Hare as the chairman, board of advisors. Hare brings over 30 years of enterprise software support experience. He served as the senior vice president of global product support at Oracle where he led the company to become the first enterprise software provider to be certified globally by J.D. Power and Associates for Outstanding Customer Service Excellence. As the chairman, board of advisors at netCustomer, Hare will guide strategic direction and serve as an expert on the support needs of today’s enterprise applications customers.
David Hare has a proven track record of success in building world-class service delivery organizations. From service strategy to global operations, Hare has grown highly efficient service operations with leading industry customer satisfaction. He has championed and sponsored service excellence initiatives that have achieved worldwide recognition.
“We pride ourselves in providing quality and cost-effective support to global companies,” said, Punita Pandey, CEO, netCustomer. "Dave brings impressive leadership and insights into the support needs of today’s enterprise customers. We are honored to have Dave’s guidance as we pioneer the next generation of support and services."
"I have known netCustomer for a long time, both as a client and an industry associate advising them on the best practices in enterprise support services," said David Hare. “It is a pleasure to be associated with an innovative company that has proven expertise in applications support and utmost focus on customer service. I look forward to working with netCustomer in addressing the support needs of today’s enterprise. “
Prior to Oracle, Hare served as the group vice president of support services at PeopleSoft, Inc. While at PeopleSoft, he led the worldwide Global Support Center operations to achieve Support Center Practices (SCP) certification, and the worldwide Global Customer Care and the Product Support Advisor organizations to achieve ISO certification. David Hare currently sits on the J.D. Power & Associates standards board for Certified Technology Service and Support. Hare has also held executive management positions at Deltek, Redback Networks , Aspect Communications, Baan Company, Amdahl Corporation, and Digital Equipment Corporation.
About netCustomer, Inc.
netCustomer is a leading provider of enterprise applications support and services. netCustomer is the only third-party support provider to have worked extensively with PeopleSoft Global Support Center to support worldwide PeopleSoft and JD Edwards customers. netCustomer offering includes 24x7 technical support, tax and regulatory updates, and value-add services at over 50% savings. For more information, visit www.netcustomer.com
netCustomer is a registered trademark of netCustomer, Inc. All other company and product names may be trademarks or registered trademarks of their respective owners.