eGain receives #1 rating in “strategy” and top scores in “customer service” product capabilities, “architecture and platform,” “product strategy,” “corporate strategy,” and “customer base” in report on customer service management. - June 01, 2007 - eGain Communications Corporation

People development critical to customer service excellence; experts to train contact centre managers on global best practices. - May 29, 2007 - Xceed Professional Services

Email Customer Service Performance Declines From 2004 Level - May 12, 2007 - eGain Communications Corporation

Leading provider of modern furnishings improves speed, quality, and consistency of response to email customer service inquiries with eGain. - April 20, 2007 - eGain Communications Corporation

Cisco will OEM eGain’s software for its email management and web-based service products on a worldwide basis - April 12, 2007 - eGain Communications Corporation

eGain recognized for continued innovation and customer satisfaction in customer interaction management software and services - April 07, 2007 - eGain Communications Corporation

57 percent of UK’s leading companies offer little or no web self-service - March 22, 2007 - eGain Communications Corporation

Capitalizing on its strong position as a leading provider of call center services, Raya Contact Center has finalized a partnership with EMAAR Misr. - February 26, 2007 - Raya Contact Center

In recognition of its successful record Piraeus signs with Raya Contact Center to manage its Customer Care program. - February 26, 2007 - Raya Contact Center

KMWorld continues to recognize eGain's track record of innovation and business value delivery through knowledge management software and best practices. - February 23, 2007 - eGain Communications Corporation

Areas for improvement and innovation include multichannel integration, web self-service, knowledge management and service level management. - February 09, 2007 - eGain Communications Corporation

eGain’s solution to play key role in BASEL II compliance. - January 11, 2007 - eGain Communications Corporation

eGain Service 7.6 recognized for delivering quality, excellence, and ROI to customers - January 10, 2007 - eGain Communications Corporation

eGain Communications Corporation (OTCBB: EGAN), a leading provider of customer service and contact centre software, is today announcing it has been selected by N-Allo to implement eGain Knowledge™ software to enhance the customer service N-Allo's contact centre agents deliver on behalf of customers. N-Allo... - January 05, 2007 - eGain Communications Corporation

Solution will enable joint customers to optimize customer experience by combining best-in-class eService, knowledge management, and content management capabilities - December 14, 2006 - eGain Communications Corporation

eGain clients continue to win awards for transforming their customer service operations with creative use of technology. - November 21, 2006 - eGain Communications Corporation

Blue-chip customer service innovators across industry sectors use eGain's web collaboration solutions to orchestrate extraordinary customer service experiences, while generating revenue at the same time. - November 08, 2006 - eGain Communications Corporation

World-class customers, partners and industry analysts to share contact center and customer service best practices and innovation. - November 03, 2006 - eGain Communications Corporation

eGain® Service™ 7.6 brings together traditional and new communication channels, enhances customer experience, boosts process efficiencies, and ensures compliance through comprehensive and integrated customer interaction hub platform. - October 31, 2006 - eGain Communications Corporation

Software Magazine ranks eGain as one of the world’s 500 largest software companies. - October 26, 2006 - eGain Communications Corporation

Support Fusion’s unique web-based, high availability system now provides the ability for potential customers to log directly into a live system and explore features and functions before buying or even evaluating the system. “Traditionally, customers that are searching for feature-rich... - October 17, 2006 - Support Fusion, Inc.

Raya Contact Center a subsidiary of the region's leading IT and Telecom Company – Raya Corporation, proves Egypt to be the next call centre giant for North American business leaders in this event. - October 17, 2006 - Raya Contact Center

Customers embrace web self-service pilot resulting in full roll out. - October 13, 2006 - eGain Communications Corporation

Support Fusion, provider of web-based Helpdesk, CRM, and Business Process solutions announces the immediate availability of its free web-based Helpdesk Application Service for commercial and non-profit organizations of all sizes. Support Fusion’s unique web-based, high availability system is... - September 20, 2006 - Support Fusion, Inc.

Raya Contact Center proves the land of pharaohs to be the new attractive call centre destination for global business leaders in Call Centre Expo, Birmingham, UK. Since 2000, around six call centres are now operating in Egypt offering professional outsourcing services to local and international clients.... - September 20, 2006 - Raya Contact Center

Industry's first-ever hosted customer interaction management solution enables enterprises to quickly and easily deploy multichannel customer service systems. - September 07, 2006 - eGain Communications Corporation

Contact center knowledge management pioneer to showcase case study on GE’s use of its knowledge management solution for efficient problem resolution and field visit avoidance. - August 24, 2006 - eGain Communications Corporation

Webinar to focus on web self-service evolution, innovation and best practices that maximize customer adoption - August 17, 2006 - eGain Communications Corporation

NomKa Call Centers are using Link-In, a new form of customer care management, to keep their clients connected to their customers. - August 08, 2006 - NOMKA UK Communications

Responding to the increasing demand for Customer Interaction Hub solutions in Continental Europe, eGain sets up office in Amsterdam, Netherlands. - June 30, 2006 - eGain Communications Corporation

Leading online retailer improves service to network of Independent Business Owners and their customers with eGain Mail™ - April 07, 2006 - eGain Communications Corporation

eGain Communications Corp. (OTC: EGAN.OB) provider of the industry's top-rated* customer service and contact centre software for in-house or on-demand deployment, recently appointed beeone GmbH as an eGain Premier Partner for the German region. With eGain, beeone GmbH, an independent solution provider... - April 05, 2006 - eGain Communications Corporation

Credit union system owned contact center outsourcer to deliver consistent, high-quality customer service for multiple credit unions through innovative, multichannel, multiclient customer interaction hub enabled by eGain - March 22, 2006 - eGain Communications Corporation

Long-time producer of classic American styled footwear deploys hosted version of eGain's software for email management as initial phase of a customer interaction hub implementation - March 10, 2006 - eGain Communications Corporation

Professional Service Solutions, LLC announces professional, cost effective alternatives for the consumer electronics industry. - January 05, 2006 - Professional Service Solutions LLC

According to a recent survey by The Sales Career Training Institute, top financial advisors typically earn enough to hire staff with expertise in sales and marketing. The majority of financial advisors, however, are forced to rely on ineffective tactics like cold calling and running public seminars in order to generate new leads. Recent turnover statistics show that up to 68% of new financial advisors fail within their first year. Why do they fail? - May 24, 2005 - The FEAR Marketing Group

Successful salespeople often have skills more akin to psychologists and actors rather than those of typical business people. According to a recently completed four-year research study into effective sales performance, political skills – that is, “people” skills rather than technical business skills - are what you should be honing if you want to exceed your sales quota. For a FREE copy of the Executive Report, visit www.7SellingSins.com. - May 19, 2005 - The FEAR Marketing Group

According to a recently completed four-year research study into effective sales performance, salespeople typically spend too much time pitching and not enough timing asking the right questions so that they can discover their prospects’ real objections – as well as the emotional hot buttons they’ll need to press to get their prospects to buy. For a FREE copy of the Executive Report, visit www.7SellingSins.com. - May 18, 2005 - The FEAR Marketing Group

The results of The FEAR Marketing Group’s four-year research study into effective sales performance reveal best practices in cold calling, positioning products/services, handling objections and sales closing techniques. Perhaps as important as best practices, the study discovered major mistakes that many salespeople make which lose them potentially lucrative deals. For a FREE copy of the results of this study, visit www.7SellingSins.com. - May 17, 2005 - The FEAR Marketing Group

Backed up by a strategy to helping global IT giants in developing and growing its business in the region, Raya Contact Center has cemented its reputation as a top service provider in a growing industry. - March 01, 2005 - Raya Contact Center