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M&C Associates LLC

Press Releases

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M&C Associates announced today it has officially become a LumenVox Skills Certified Partner. LumenVox Skills Certification demonstrates M&C Associates’ capability to deliver high-quality speech solutions based on the LumenVox speech automation suite. - August 08, 2017
Leanora Gordon Joins Company to Develop, Expand and Strengthen Business Opportunities - March 15, 2017
Customer and Business Partner results match up when surveyed - good to extremely satisfied. - December 22, 2016
M&C celebrates its fifteen year anniversary with announcements of expanded offerings: availability of Cloud SaaS-based Contact Center and IVR Solutions, Workforce Optimization and Managed Services. M&Cs recent announcement of their partnership with Genesys, the market leader in omnichannel customer experience (CX) and contact center solutions, will provide organizations with world-class customer experiences and contact center technology. - May 04, 2016
M&C will offer organizations of all sizes industry-recognized, award-winning CX solutions on the Genesys Customer Experience Platform, as well as expertise in building, supporting, installing and maintaining application solutions for customers. M&C provides contact center, interactive voice response (IVR), speech and computer telephony integration (CTI) solutions to enterprises and government agencies across the United States and Canada. - April 07, 2016
Preventative measures ensure data and business is not compromised. M&C is now offering Security Audit Services to help its customers take preventative measures to ensure that business-critical and confidential data is not compromised. This service is available to anyone with an installed Avaya MPS IVR, Avaya Experience Portal – AAEP, or Avaya Contact Center – AACC. - March 25, 2015
Four new services are available from M&C - focused to increase efficiency, reliability, and further automate contact centers and IVR platforms, while ensuring optimum productivity. Never before has there been such offerings all at once for services designed specifically around allowing Contact Center management to make greater use of their existing Contact Center and IVR platforms. - February 04, 2015
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