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20% of CDRs Not Forwarded to Mediation, 16% of Revenue Assurance Professionals Cannot Name Brand of Mediation System

Chicago, IL, May 21, 2009 --( According to a new study by the Global Revenue Assurance Professional Association (GRAPA), a significant number of telecommunications carriers, rather than forwarding all CDRs to a mediation system, instead bypass mediation and forward CDRs to a data warehouse or fraud management system. “By doing so, revenue that many would assume assured by the mediation system may in fact not be subject to any kind of standardized control” said Rob Mattison, GRAPA’s President. “Fraud and revenue leakage can often occur at this point of failure if a revenue assurance manager remains unaware of the issue” Mattison added.

The GRAPA Mediation Benchmark study also found that the majority of mediation systems remain within an acceptable age of two to nine years, and that up to 16 percent of revenue assurance professionals don’t know what brand of system they utilize for mediation. At the same time, the benchmark reveals that only a relatively small percentage of active mediation systems were acquired from the largest or most prominent vendors. “It is clear revenue assurance professionals have yet to anoint a market leader when it comes to mediation systems” said Louis Khor, a GRAPA researcher.

GRAPA’s Mediation Benchmark study, conducted over a two month period from March through April 2009 at, surveyed a broad sample of GRAPA members who are active telecommunications revenue assurance professionals. The mediation benchmark is the first in a series of studies conducted by GRAPA, with the data collected being fed into the 2010 Standard Practices Library, a crucial step towards publication of a 2010 standards document. That document will replace the most current standards in revenue assurance, “The Revenue Assurance Standards: Release 2009,” ratified by the international GRAPA membership and published in January 2009.

While future Benchmark Studies will be available only to those who participate in that particular study, the Mediation Benchmark is available for free to all GRAPA members. Non-members can download a short sample of the study. The next GRAPA benchmark will address PREPAID Billing, and begins in June.

Download a copy of GRAPA’s Mediation Benchmark Study, available for free to all GRAPA members:

About GRAPA:
The Global Revenue Assurance Professional Association (GRAPA) is a not-for-profit organization created to serve the interests of revenue assurance professionals throughout the world. As the leading standards, certification and professionalizing body in revenue assurance, GRAPA is committed to core principals of consensus, rationalization and integrity in all its endeavors. GRAPA’s goal is to further the professional stature of those working in revenue assurance, and to have their essential functions recognized at the core of efficient and effective telecommunications industry practice. GRAPA believes that this can only be achieved through the rigorous application of ratified global standards, the certification of trained and qualified professionals, and the continuous education of those who work in such an essential, demanding and constantly evolving discipline.

Revenue Assurance—The Profit in Keeping What’s Yours.

Learn more about GRAPA at

Contact Information
Global Revenue Assurance Professional Association (GRAPA)
Louis Khor
+1 847 930 3610

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