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GRAPA Certifies an Entire Country of Revenue Assurance Professionals

Uganda—The First Country of GRAPA Certified Professionals. In a nationwide event open to revenue assurance professionals from all over the country, GRAPA trained and certified the majority of revenue assurance teams from Uganda’s largest telcos.

Chicago, IL, November 13, 2009 --( Having previously certified individual professionals at training events, as well as entire organizations’ finance and operational teams through onsite trainings, the Global Revenue Assurance Professional Association (GRAPA) has now succeeded in certifying the majority of revenue assurance professionals within a single country.

“What was most humbling and gratifying about the experience was that the national training event was organized and hosted by Hawas [Matta, Uganda’s National Chair and Zain Uganda’s Revenue Assurance Manager] in response to overwhelming grassroots demand for standards-based training and professional certification,” said Rob Mattison, GRAPA’s President.

Rob went on to talk about the role that Zain, in particular their corporate group, had played in organizing and hosting the event, “It took great leadership, vision and foresight on the part of the Zain Corporation to recognize that Revenue Assurance has truly become a professional function, much like internal audit.” As a professional association, GRAPA has seen how knowledge exchange and social interaction between trained revenue assurance professionals brings huge dividends—not just to the profession as a whole, but to any organization that employs such bona fide professionals.

GRAPA’s Ugandan National Chair, Hawas Matta, had not originally set out to get the majority of RA professionals in Uganda certified, though as he explains, that is what ended up happening, “In the beginning I was just looking for a way to maximize the value to my team from our company’s training budget—getting more people to attend the training was a way for us to spread out the cost and overhead involved—but it quickly became much more than that.”

At the training event itself, it became clear that there was already a real sense of community among the RA professionals in the country, something that was only enhanced by all of them getting certified together at GRAPA’s training. “I think this is a testament to the tenacity and determination of GRAPA’s members—if it had not been for Hawas and Zain, and if a real sense of urgent need had not made our members push to get trained and certified, none of this would have happened,” said Louis Khor, GRAPA’s Director of Research and Industry Analysis.

To hear Rob Mattison, GRAPA’s President, talk more about the process of certifying an entire country of revenue assurance professionals, listen to his podcast and read his blog post:

To find out more about the GRAPA members who certified at the Uganda training event, visit the certified members page on

About GRAPA:
The Global Revenue Assurance Professional Association (GRAPA) was created to serve the interests of telecommunications and revenue assurance professionals throughout the world. As the leading standards, certification and professionalizing body in revenue assurance, GRAPA is committed to core principals of consensus, rationalization and integrity in all its endeavors. GRAPA’s goal is to further the professional stature of those working in telecommunications revenue assurance, and to have their essential function recognized at the core of efficient and effective industry practice. GRAPA believes that this can only be achieved through the rigorous application of ratified global standards, the certification of trained and qualified professionals, and the continuous education of those who work in such an essential, demanding and constantly evolving discipline.

Revenue Assurance—The Profit in Keeping What’s Yours.

Learn more about GRAPA at

Contact Information
Global Revenue Assurance Professional Association (GRAPA)
Colleen Taylor
+1 847 930 3610

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