Free Webinar Focuses on the “All Calls” Strategy for Self-Storage Businesses

Phoenix, AZ, January 20, 2010 --( On January 27, 2010, MiniCo Publishing will host a free webinar for self‑storage professionals entitled “The ‘All Calls’ Strategy: Why This Model Makes Business Sense Today.” Presenters Cynthia Abraham and Larry Rolando of Phoenix-based OpenTech Alliance, Inc., will provide information about the effectiveness of the “All Calls” business model and discuss recent technological advances that have made it feasible for remote agents to service callers to a self-storage facility. Topics will include the following:

Determining Your Manager’s Skill Set & Responsibilities
Optimizing Manager Efficiency
The Great Conundrum
Enabling Remote Agents to be Successful
Improving Customer Satisfaction
Staffing Analysis / Cost Justification

“The ‘All Calls’ Strategy: Why This Model Makes Business Sense Today” will be sponsored by OpenTech Alliance, Inc. Poppy Behrens, Publisher, MiniCo Publishing, will moderate the webinar.

The Mini-Storage Messenger Self-Storage Webinar Series offers informative monthly webinars free of charge to self-storage professionals and other individuals. For more information or to register, visit Online registration is required for this free live event.

MiniCo Publishing, a division of MiniCo, Inc., publishes the “Mini-Storage Messenger,” the leading monthly trade magazine covering the global self-storage industry. Other publications include “Self-Storage Now!,” “Mobile Self-Storage Magazine,” “RV & Boat Storage Today,” “Self‑Storage Canada,” the “Self-Storage Almanac,” the “Self-Storage Development Handbook,” and the “Self‑Storage Buyer’s Guide.”

Since 1974, Phoenix-based MiniCo, Inc. has been a self-storage leader providing superior specialty insurance programs, informative publications and valuable products and services created expressly for the self‑storage industry.

For More Information:
OpenTech Alliance, Inc. –

MiniCo, Inc.
Christa Van Zant