Mountain View, CA, October 26, 2006 --(PR.com
)-- eGain Communications Corp. (OTC BB: EGAN.OB), provider of the industry's top-rated* customer service and contact center software for in-house or on-demand deployment, today announced its inclusion on the Software 500, Software Magazine’s list of the world’s foremost software and services providers.
The Software 500 is a revenue-based ranking of the world’s largest software and services suppliers targeting medium to large enterprises, their IT professionals, software developers, and business managers involved in software and services purchasing. The ranking is based on total worldwide software and services revenue for 2005. This includes revenues from software licenses, maintenance and support, training and software-related services and consulting. Suppliers are not ranked on their total corporate revenue, since many have other lines of business, such as hardware. The financial information was gathered by a survey prepared by King Content Co. and posted at www.Softwaremag.com, as well as from public documents.
“The software industry continues to be dynamic with more than 90 new companies on the list this year,” says John P. Desmond, editor of Software Magazine and Softwaremag.com. “The Software 500 helps CIOs, senior IT managers and IT staff create the short list of business partners. It is a quick reference of vendor viability.”
“Being part of the Software 500 for the fourth year in a row is a great honor for eGain,” said Ashu Roy, CEO of eGain. “Moving up almost 30 spots from last year shows the increasing importance of customer service as a business differentiator and the growing demand for robust customer interaction hub software.”
The "Software 500" list is published online at www.softwaremag.com.
About Digital Software Magazine, the Software Decision Journal, and Softwaremag.com
Digital Software Magazine, the Software Decision Journal, has been a brand name in the high-tech industry for nearly 30 years. Softwaremag.com, its Web counterpart, is the online catalog to enterprise software and the home of the Software 500 ranking of the world’s largest software and services companies, now in its 24th year. Software Magazine and Softwaremag.com are owned and operated by King Content Co.
About King Content Co. and the Software Marketing Perspectives Conference & Expo
King Content Co., owner of Software Magazine, is holding the third annual Software Marketing Perspectives Conference & Expo at the Marriott Boston in Newton, Mass., May 23-25, 2007. A Call for Papers will be issued in October and will be open through the end of November. The SMP event brings together technology product managers, marketing communications and public relations professionals in a two-day conference program. Conference attendees aim to increase their personal success by learning from their peers and making connections. More information about the 2007 event will be coming soon.
eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.
Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company's offices: 800-821-4358 (United States), 1753-464646 (UK and rest of Europe).
* Source: 2005 Patricia Seybold Group's bull's eye reports on cross-channel, cross-lifecycle customer service - overall capabilities, knowledge management, architecture and analytics; 2005 Forrester Wave report on eService
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
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