Scottsdale, AZ, March 25, 2010 --(PR.com
)-- With a pre-opening plan to open the hotel as four diamond rated, the Oasis Hotel was determined to get everyone trained in outstanding service from the very beginning. The Oasis Hotel, located in Shorter, Alabama, is a new construction hotel and casino. As with all new properties, many decisions have to be made. Among the most important of these being the customer service training program. Out of all the options available, Oasis selected, the ‘Holy Grail’ of training programs, PICK UP THE PACE™ by Stark Service Solutions, LLC.
Why did the Oasis choose the PACE™ program? As a former general manager of a four diamond, preferred hotel, Tynette Lynch of Hospitality Business Solutions, and project consultant explains, “I had experience with this program and knew it was outstanding. The majority of our staff was new to the hospitality industry and we wanted to train them not only in four diamond standards but also desired to instill in them the very essence of what it means to be part of the hospitality industry. What makes the PACE™ program different from other programs is how the PACE program stands out as extremely simple to follow, starting with the basics of great customer service. We are in the South and I felt this program fits the Southern Way (good manners and common sense).”
Customer satisfaction and retention is driven by engaging travelers and meeting planners with advanced hospitality service levels. PACE™ is the high caliber product needed in this competitive economy. PICK UP THE PACE™ teaches the Language of Hospitality™ and superior problem resolution skills through unique, fun and interactive educational workshops. With it, team members realize their self worth and the important role they play in the success of their property.
Oasis employees were very candid and loved the simplicity of this program, as well as the team interaction. Lynch further comments, “The employees feel really good about what they are doing and are all doing very well. We will put them all back through the training again now that they are all working and understand how everything really should be done. We have only been open for a short time but the response has been wonderful from the guests as well as the employees who are all very happy and proud of what they do.”
Stark President, Naomi Stark, explains the emphasis the program has on the participant’s perspective. “We know most associates are seldom excited about training programs but they quickly realize that this is not a typical training program. PACE™ was designed with the employee foremost in mind. The format, activities, workshop environment, absolutely everything, was designed to resonate with the participating employees. Without fail, everyone that experiences PACE™ witnesses how the employees’ excitement grows as they become part of bringing Hospitality ALIVE™ at their property.”
PICK UP THE PACE™ is a sensational and affordable employee customer service training program. One that must be included as a necessary part of new hire orientation and ongoing customer service training curriculums. Available to HR Trainers as a complete turnkey kit that is easily and readily implemented can be purchased through Stark Service Solutions, LLC visit www.starkservicesolutions.com. Lynch sums it up best with, “I always recommend this program!”
Stark Service Solutions serves hospitality customers requiring increased guest satisfaction, internal communication and profitability. Stark offers software platforms and training programs stemming from over 90 years of management and operational experience. Stark’s CRM software platform, the Touch System™, is the only program that tracks the guest experience in real time and guarantees increased guest satisfaction scores. For more information on Stark Service Solutions, visit www.starkservicesolutions.com or call 866-281-5062.
The Oasis is a 300 room hotel featuring tastefully designed guest rooms, including eight suites featuring luxurious bedding to provide the ideal setting for your relaxation and the calming of your senses. Each guest room offers all the comforts of home, which include 32” LCD televisions and in room phones featuring touch screens. When it’s time to play, just stroll over to Victory Land and enjoy live greyhound and simulcast racing or play one of over 6,000 video bingo games at Quincy’s Triple Seven Bingo.
Contact: Paul Shashaty
Toll Free: 1.866.281.5062