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PhaseWare, Inc.

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City of Key West Turns to PhaseWare for Quick Save

When the City of Key West unexpectedly needed a new customer support solution, PhaseWare stepped in and had them up and running in less than a week.

McKinney, TX, June 15, 2010 --( The City of Key West, Florida, learned on Monday, April 26 that the former customer service solution HelpStream would only give them access to their customer data until Friday, April 30.

Key West called on PhaseWare, who helped them transfer and convert their data, implement their new customer service and software solution, and train their staff in record time. Key West went live with their new system Monday, May 3, 2010.

“Through no fault of their own, the City of Key West was left with no way to serve and support their customers and very little time to rectify the situation. When they called PhaseWare, we stood up to the challenge to have them back in business as quickly as possible,” said, Hoyt Mann, President of PhaseWare, Inc. “We are proud to be able to respond to this organization to keep them running.”

About PhaseWare, INC.
PhaseWare, founded in 2005, is a leading provider of Customer Service and Support software applications optimized for the Small and Medium Business (SMB). With PhaseWare, companies can quickly implement our solution to better manage your business processes, reduce operational expenses, and significantly increase the effectiveness and quality of your customer service. PhaseWare provides a competitive advantage for the SMB to serve, support, retain, and maximize the value of every customer. The company is privately owned and headquartered in McKinney, TX. For more information visit

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PhaseWare, Inc.
Jody Pellerin

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