McKinney, TX, July 02, 2010 --(PR.com
)-- For most companies providing a Live Chat option to their customer support channel offerings has become a necessity due to increasing customer expectations. But before adding Live Chat, companies must educate themselves about the best practices of this channel.
Give Your Customers the Gift of Chat is a white paper from PhaseWare, Inc. It presents the issues faced when implementing Live Chat, a framework for determining the business needs, and what to look for in the software solutions available.
Copy and paste the link below to download this white paper and get information on the skills, software, and business requirements for using Live Chat for customer service and support.