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eGain Joins the EMC Documentum Application Developer Program


Solution will enable joint customers to optimize customer experience by combining best-in-class eService, knowledge management, and content management capabilities

Mountain View, CA, December 14, 2006 --(PR.com)-- eGain Communications Corporation (OTC BB: EGAN.OB), provider of the industry's top-rated* customer service and contact center software for in-house or on-demand deployment, today announced that it has joined the EMC Documentum Application Developer Program. As a member, eGain will receive specialized design consultation and guidance, along with access to dedicated Documentum technical resources to ensure that the integration of eGain’s customer interaction hub (CIH) software suite with Documentum’s solutions meet the highest quality standard.

eGain Service is built on the eGain CIH™ Platform, the industry's most comprehensive, integrated, and flexible platform for multichannel customer service, knowledge management, and service process automation. Based on a 100% J2EE architecture, it includes out-of-the-box integration with leading business applications, content management systems, and call center infrastructure solutions. The fine-grained service-oriented architecture of the platform enables rapid development of powerful custom applications. eGain’s out-of-the-box integration with leading content management systems enables companies to exploit existing enterprise content assets to provide exceptional customer service experience.

“Our partner program is the most comprehensive of its kind and offers partners a complete set of tools and support to ensure their solutions achieve our ‘Designed for EMC Documentum’ accreditation,” said Rob Tarkoff, Senior Vice President of Strategy, Business Development and Alliances, EMC Software Group. “By joining our program, eGain is demonstrating their commitment to excellence in enterprise content management application design for its customer interaction suite.”

“eGain and EMC Documentum are pioneers in knowledge management and content management respectively,” said Ashu Roy, CEO of eGain. “Our joint customers will be able to take contact center and customer service performance to the next level by leveraging end-to-end, best-in-class capabilities across knowledge capture, content access, and adaptive content management.”

The EMC Documentum Application Developer Program helps ISVs, VSPs and SIs target, design, develop and go-to-market with successful offerings based on the EMC Documentum platform. As a member, partners can submit their offering to be considered for “Designed for EMC Documentum” accreditation, which ensures their offering has met all requirements to be certified on the Documentum platform. To learn more about EMC Documentum Developer Application Program, please visit
http://software.emc.com/products/app_portfolio/about_logo_program.htm.

About eGain
eGain (OTCBB: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company's offices: 800-821-4358 (United States), 1753-464646 (UK and rest of Europe).

About eGain Service 7.6
eGain Service 7.6 is the industry's most comprehensive customer interaction hub software suite and the first solution to support short message service (SMS) customer service interactions, as well as next-generation web self-service, chat, co-browsing, email, fax, postal mail, notification management, call tracking and resolution, knowledge management, and service fulfillment.

eGain Service 7.6 is built on eGain CIH™ Platform, the industry's most comprehensive, integrated and flexible customer interaction hub platform. Based on a 100% J2EE architecture, it includes out-of-the-box integration with leading business applications, content management systems, and call center infrastructure solutions. With its fine-grained service-oriented architecture (SOA), eGain CIH platform enables rapid development of powerful applications.

For more information about eGain Service, please visit:
http://www.egain.com/products/multichannel_service.asp

*Source: 2005 Patricia Seybold Group's bull's eye reports on cross-channel, cross-lifecycle customer service - overall capabilities, knowledge management, architecture and analytics; 2005 Forrester Wave report on eService

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

Media contacts:

Maeve Naughton
eGain Communications Corporation
Phone: 650-230-7449
Email: pr@egain.com

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Contact Information
eGain Communications
Jamie Abayan
650-230-7532
Contact
www.egain.com

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