Nacogdoches, TX, March 18, 2011 --(PR.com
)-- Etech, Inc.,a global business process outsourcer, today officially launched Etech Technology Solutions (ETS). Etech recognized that in today's competitive market, many organizations continue to face challenges in not only maintaining their existing IT infrastructure but in scaling to meet the needs of a global market.
Matt Rocco, Chief Operating Officer stated, "ETS was developed to help businesses accelerate service delivery while maintaining cost-effectiveness. For the last ten years, Etech's internal technology team did just that for Etech and many of our clients as an add-on service. The solutions we developed enabled Etech, and our clients, to maximize system and infrastructure potential."
After careful consideration and persistent demand from new clients, Etech officially launched this newest division as a stand-alone offering. ETS will complement Etech's other core services involving contact center solutions and back-office processing.
Rocco added, "I am pleased to announce that Ronnie Mize will lead this new division as the Vice President of Etech Technology Solutions." Promoted from within Etech, Mr. Mize has over 20 years of experience in various technology leadership positions as well as extensive experience in technology development and deployment along with implementation of business processes and defined methodology.
"I'm excited to expand our technology service offering to additional businesses looking for IT support," said Ronnie Mize, vice president of Etech Technology Solutions. "Our contact center and BPO clients have been benefiting for years and I'm pleased to now offer this as a stand-alone service offering. Through our global delivery model, proven methodologies, standard operating practices and change control mechanisms, I'm excited to offer solutions that cover the entire scope of a project and give organizations a maximum return on investment."
A selection of the offerings from Etech Technology Solutions include:
• Technical Project Management
• Application and Reporting Design and Development
• Local and Wide Area Network Design and Administration
• Data Infrastructure Design, Set-up and Calibration
• Data Systems Administration
• Computer Telephony Engineering
• Telecommunications and Circuit Infrastructure and Spending
• Tier 1 and Tier 2 Help Desk Support (Hardware and Software)
The ETS team contains certified IT service management and experienced resources. They offer a multi-location, global, follow-the-sun 24 x 7 support network. In addition, they are highly flexible and offer customized service offerings depending on the unique customer needs.
"It's our goal to be the first choice technology solutions provider for both partners and clients," said Mr. Mize. "We want to remain consistent in our delivery of service excellence and high quality, high value, best-in-class technologies that exceed the expectations of our valued customers."
To learn more about Etech Technology Solutions, visit www.etechinc.com.
Etech is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. We understand the importance of customer relationships. That's why all of our solution strategies are driven by the 'voice of the customer'. Our stringent QA process ensures an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible. These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers. For more information: www.etechinc.com.