Etech is committed to innovation and to sharing practical experiences with the call center community. With its continued endeavors in providing effortless customer experience, Etech endorses cutting edge technology, including Artificial Intelligence (AI).
AI has helped to revolutionize call center quality... - October 06, 2017
Serving as a call center for the upcoming Hurricane Relief Benefit Etech is honored to be able to participate in the upcoming Hand in Hand telethon. This event will raise funds to help those affected by the devastation caused by Hurricane Harvey. Etech’s centers in Nacogdoches and Lufkin will be answering calls and taking pledges from the televised live event. - September 14, 2017
Etech Global Services is gearing up to host another interactive workshop on Machine Learning and Artificial Intelligence at Call Center Week *Fall* 2017 in Horseshoe Bay, Texas.
Etech’s workshop will begin at 11:15 am CST on Monday, October 16, 2017. Etech will share insights on how Artificial... - August 11, 2017
Etech Global Services, a leading business provider of customer engagement solutions, presented an interactive workshop entitled “Artificial Intelligence and Predictive Analytics for Personalized Customer Experience.” The workshop was held at the start of Call Center Week (CCW) 2017 on June... - July 13, 2017
Etech Global Services is hosting an interactive workshop that will scrutinize the importance of Artificial Intelligence and Predictive Analytics for Personalized Customer Experience at Call Center Week, The Mirage, Las Vegas.
The workshop will begin at 8:00 am CST on June 27, 2017. Etech’s Chief... - June 16, 2017
Etech Global Services is pleased to announce the promotion of Jim Iyoob to Chief Customer Officer and Ronnie Mize to Chief Security Officer.
Jim has 25+ years of contact center outsourcing experience in inbound, outbound, chat operations, and social media management spanning across the globe; domestic,... - June 14, 2017
Etech Global Services is very proud to announce that it has recently received the ISO/IEC 27001:2013 certification from the International Organization for Standardization (ISO), an international standard-setting body composed of representatives from various national standards organizations. ISO 27001... - June 10, 2017
Etech has been awarded a contract by a leading auto insurance company to provide Inbound and Outbound voice services to its national client base. - May 31, 2017
Customer experience matters at every point in the interaction so it is always exciting to see the newest software features that can minimize effort and maximize convenience. Integrated Customer Engagement (ICE) has evolved to revolutionize the user experience. Based on feedback received from customers,... - May 20, 2017
For the second consecutive year, Etech Global Services has been nominated as a finalist for a prestigious CCW Excellence Award. Each year, the Call Center Week (CCW) Conference and Expo brings together the call center community to exchange information, technology, upcoming trends and more. The CCW Excellence... - May 08, 2017
Etech Global Services is facilitating a workshop, Artificial intelligence and Predictive Analytics for Personalized CX, at the 18th Annual Call Center Week, 2017. Trade show visitors from the different business verticals will enjoy a great opportunity to understand the importance of AI in the call center... - May 01, 2017
Etech has implemented AES symmetric-key algorithm and is the same key used for both encrypting and decrypting the data. - April 30, 2017
Employees are an integral part of any organization and, as such, they must be treated as importantly as external customers. Organizations which hold their employees in the same high regard as they do their customers are envied for their rich corporate culture. The Call Center industry has become very... - April 15, 2017
Etech Global Services will exhibit at the 18th Annual Call Center Week (CCW) Conference and Expo, June 26 – June 30 in Las Vegas. Etech’s Executive Vice President, Jim Iyoob, and Chief Operating Officer, Kaylene Eckels will also be facilitating a workshop on transforming the customer experience... - March 29, 2017
Etech Global Services is hosting an interactive workshop which will investigate the importance of Artificial Intelligence (AI) and Quality Analytics in a contact center on January 17, 2017 at Call Center Week Winter Conference & Expo in New Orleans, Louisiana.
Etech’s Executive Vice President... - January 13, 2017
With a vision to provide much faster and deeper insights to what customers are saying about your products and services, Etech Global Service has recently partnered with Tethr®. - December 04, 2016
Etech Global Services is hosting an interactive workshop which will explore the importance of Artificial Intelligence (AI) and Quality Analytics in the contact center this January 17, 2017 at Call Center Week Winter Conference & Expo in New Orleans, Louisiana.
Etech’s President, Matt Rocco,... - December 02, 2016
Etech Global Services Announces Release of new ICE Chat Features (Integrated Customer Engagement). - June 02, 2016
Etech Global Services to discuss generating wow customer experience with quality monitoring solution at call center week 2016 - May 29, 2016
Etech Global Services will introduce several exciting new tools at the Internet Retailer Conference and Exhibition (IRCE) on June 7-10 in Chicago, Illinois.
During the show, trendsetting tech company Etech will show clients how its Integrated Customer Engagement (ICE) product is a key differentiator... - May 26, 2016
Etech Global Services will be an exhibitor and workshop leader at the 17th Annual Call Center Week (CCW) Conference and Expo on June 27-July 1 in Las Vegas. - April 29, 2016
Etech Global Services will present its newly designed Integrated Customer Engagement product line at the Internet Retailer Conference and Exhibition (IRCE) on June 7-10 in Chicago. - April 23, 2016
Etech Global Services, a leading business process outsourcer have been Awarded Saks Fith Avenue and Lord & Taylor Contracts; to Hire 100+ East Texas Employee for new inbound program. - September 19, 2015
Etech Global Services will sponsor and speak at 30th Annual IARE Conference Sept. 20-22, 2015 at the Hyatt Regency La Jolla at Aventine, San Diego, CA. - September 10, 2015
Etech Global Services, a leading business outsourcer, will be exhibiting and speaking at the Internet Retail Expo 2014 February 5-7 in Epicenter, Gurgaon.
The business centric trade show will attract enthusiastic digital professionals and offer an opportunity to talk with experts about business requirements... - January 23, 2014
Etech’s excellence in Customer Service attracts the attention of a Global Customer Experience Company. - December 13, 2013
New location expands Etech’s U.S. footprint and supports growing demand from existing and new clients. - November 29, 2013
The award recognizes Etech’s commitment to its customers and community. - September 25, 2013
The new software allows companies to find and engage with their “fans” through
social media and turn them into paying customers. - August 31, 2013
The newly designed and fully optimized business website consolidates the online presence and is expected to improve lead generation, and result in better customer engagement. - August 08, 2013
Etech Global Services is growing again and they are hiring for call center and chat positions to their Dallas, Texas and Nacogdoches, Texas locations. - July 12, 2013
New software integration improves Bank’s website self-service channel. - June 27, 2013
Etech is sponsoring and exhibiting at 14th Annual IQPC Call Center Week in Las Vegas, NV. - June 07, 2013
Acquisition expands Etech’s U.S. footprint and supports growing demand from existing and new clients. - May 26, 2013
Etech Global Services footprint grows as the leading live chat services provider with over 10 million chat sessions and stellar CSAT scores in 2011. - January 06, 2012
Etech is actively hiring 200 new employees in Nacogdoches, Lufkin and Rusk, Texas over the next 90 days. - November 04, 2011
Etech Global Services Joins Elite Group of Contact Centers Striving for the Highest Caliber of Customer Care, Best Practices and Compliant Behavior - October 05, 2011
Etech, Inc. launches “Remote Worker” technology that will enable e-retailing companies to strengthen their at-home customer service agent model, save cost, and offer flexibility to employees. - June 25, 2011
Etech Technology Solutions launched to help organizations maintain and maximize technology potential while driving down technology costs. - March 18, 2011
Etech, Inc.’s Vice President of Global Development to speak at American Teleservices Association (ATA) Convention and Expo, March 13-16 at the JW Marriott Desert Ridge in Phoenix, AZ. - February 02, 2011