Helena, MT, January 16, 2012 --(PR.com
)-- Recent actions taken by Montana and Nevada regulators to expand online services for consumers highlights the ways in which state insurance regulators are improving their accessibility by opening up online channels of communication with consumers, according to Online Auto Insurance (OAI).
Industry experts have noted that consumers seeking the lowest cost car insurance
and other types of coverage have been conducting their business over the Internet in ever-increasing numbers over the past few years. At the same time, regulators nationwide have also increased their online presence to make it easier for consumers to decipher policy information and register complaints against their coverage providers.
Montana regulators announced this week the introduction of online forms that consumers can use to file complaints against insurers in cases in which they believe they have been treated unfairly. The move came after the state announced that the annual amount of consumer funds that were returned after following up on complaints and examining insurers’ practices rose 27 percent between 2010 and 2011, going from $3.7 million to $4.7 million.
Officials say the updated complaints process will help them pursue any wrongdoing by coverage providers by making it easier for consumers to air their grievances.
The move puts Montana in the company of the growing number of states whose websites allow residents to lodge complaints, check out the complaint history of specific insurers and take advantage of other services.
Meanwhile, Nevada regulators have made it easier for those shopping for coverage to be sure they understand a policy before signing it.
Regulators in the Silver State posted on their website copies of the standard policy forms used by the state’s 10 largest insurers of automobiles and homes. Officials said the move is meant to allow consumers to get a feel for the often-confusing documents at their own leisure.
State regulators will be there to assist consumers who feel they have not been treated fairly—online or in-person—by their coverage providers. A directory of those agencies can be found at http://www.usa.gov/directory/stateconsumer/index.shtml
To learn more about this and other car insurance issues, readers can go to http://www.onlineautoinsurance.com/low-cost/
where they will find informative resource pages and a helpful rate-comparison generator.