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Presque Isle Downs & Casino Installs New Chairs & Slots - Dedicated to Enhancing Customer Experience

Erie, PA, July 05, 2012 --( Presque Isle Downs & Casino recently installed 2000 new slot chairs and 48 new slot games on the casino floor.

The KGM Gaming"‘Comfort 3" slot chairs are designed to endure the wear and tear that comes with heavy casino traffic but still provide optimum comfort.

“It makes my experience more enjoyable. I even talked to my friends about them (slot chairs),” said Erie native Ruth Davis, who is a disabled senior citizen. “They are very comfortable. I can even move them around. I love them!”

The new slot chairs and games are part of an initiative by casino VP and General Manager Mike Tamburelli to increase customer satisfaction.

“We are dedicated to enhancing the gaming experience,” said Tamburelli. “And a player’s seat is very important to the overall comfort of our customers.”

The casino also added 48 of the most advanced and popular penny slot machines including: Wheel Of Fortune, Money Works, Hang Over, Treasure Voyage and many more.

Tamburelli believes that keeping the games fresh and varied and giving the public what the public wants will lead to a better experience.

“It’s all about the customer,” said Tamburelli. “And this is just the beginning. We are going to bring more games in and constantly work to improve what we offer.”

Tamburelli’s dedication to an enhanced customer experience is not focused solely on the games and accoutrements however. He also has his eye on the food and beverage offerings and anything else that can be improved.

“We are getting ready to launch our new $4.95 late nite buffet and Saturday and Sunday $4.95 morning buffet as well,” said Tamburelli. “We also put in a pizza station and will soon offer a taco bar.”

Presque Isle Downs & Casino was the first casino to open in Western Pennsylvania. Presque Isle Downs & Casino features 2,070 slots, 44 table games, a state-of-the-art 9 table poker room, and award-winning fine and casual dining restaurants and lounges. Adjoining the casino is a first-class thoroughbred racetrack featuring live racing 100 days a year from May 15th to September 29th. Post Time for the meet is 5:25pm Tuesdays through Saturdays. Simulcast racing is offered year round.

Presque Isle Downs & Casino is located at 8199 Perry Highway in Erie, PA. It's just off Exit 27 from Interstate 90, offering easy access from Pittsburgh, Cleveland, Youngstown, and Buffalo, as well as Erie.

For more information please visit

If you or someone you know has a gambling problem, help is available, call 1-800-GAMBLER.
Contact Information
Presque Isle Downs And Casino
Jon McMillian

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