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HiTech Service Successfully Completed Migrating Client’s Data Center to Rackspace

New York, NY, March 11, 2015 --( One of the HiTech Service’s clients, a large multinational company, decided to move production server infrastructure from a datacenter, which had been maintained by another large multinational company, to a cloud hosting, Rackspace.

Problems Solved
The biggest problem they needed to solve was that clients didn't allow them to shutdown their servers for a long time. Having lots of linked multi-hundred-gigabyte heavy loaded Oracle databases and enormous file storages this was a challenge for HiTech Service’s engineers.

Another thing they needed to solve was establishing proper process having in mind the migration.

Client still had a number of Windows 2003 Servers to be migrated, and Rackspace didn't support it officially, so vital part of the migration was providing workable solution for Windows 2003. They did it and this was confirmed by Rackspace technical support.

Clients’ file storages contained millions of files; copying such enormous quantity of relatively small files was another problem HiTech Service have solved through intelligent scripting and compressing.

Migration itself was completed in three days; it took one day to get ready for the data transfer, one day for migration itself and a day for the final check up.

It often takes months or even years to finish Data Center consolidation. According to some global media companies, on average, there are about 10 network outages per migration.

The network consolidation was carefully planned to minimize migration risks and downtimes. The before and after status of network topology, routing and other important information was benchmarked for each step along the way.

HiTech Service constructed a plan to move groups of linked assets in discrete units, and evaluated the business case for each unit. Some units could afford a 24-48 hour outage; some needed to be running again within few hours; some would require seamless migration.

To support the third group of linked assets, short term rental equipment was used as asset swaps to the new servers location. For the no-downtime equipment groups, systems were deployed in the new location and linked real-time to the old data center, awaiting migration.

Technical Operations worked with the vendors and providers throughout whole process to ensure that all licenses and maintenance contracts would remain in place. This array of services met the customer’s availability needs and budget with “just in case” assurance.

Emergency Cases
Some clients had massive tables in their Oracle databases; it's revealed that physically big tables sometimes lead to troubles on backup/restore procedures. They have encountered with this while migrating one of the biggest and the most time-critical client.

Requesting Oracle support led HiTech Service to using a non-public patch that fixed the issue and allowed them to complete transition in time.

The data center relocation was completed without any interruption to the customer’s business and within agreed timeframes. HiTech Service were able to fully comply with customers’ service level agreements (SLAs). The move was a "non-event."

As a side-benefit, since a data center relocation is essentially a planned disaster recovery, the migration represents a successfully performed disaster recovery testing that could be approved by possible auditors.

Furthermore, due to all the assessments, planning and optimizations that were required to accomplish the migration, the customer now has a much clearer picture of its data center assets, and is prepared to implement asset management.

In addition, HiTech Service were able to provide their clients with the structurized data helping them to realign their maintenance contracts with the different levels of support, which their various equipment requires, so that they would neither be under-supported nor overpaying.

Even more important, they helped the customer to document and understand how to recover their systems, helped them to develop better documentation processes.

About HiTech Service.

HiTech Service was founded in 2006 by a group of result driven professionals with the task to create an entirely new platform to built proprietary weather indexes and to use the technology to distribute the financial data to customers via web and Bloomberg.

Now the company provides a full scope of IT services including software development, quality assurance, managed services and enterprise customer service. HiTech competency centers are the perfect way to take advantage of lower cost off–shore resources and cross-group synergies. HiTech Service's competency center is a multi–discipline, dedicated team that works side–by–side to support each other.
Contact Information
HiTech Service
Nataliya Nekrasova
+1 (646) 776-5846

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