Santa Barbara, CA, June 28, 2015 --(PR.com
)-- Express Furniture Rental’s new Concierge Service will be a single source of contact for clients on the date of order activity. The Concierge will directly interact with delivery teams throughout the day, and provide a faster means of customized communication with clients. This complimentary value added service will also provide clients with visibility into the apartment. Once the apartment is complete, the client will receive notification that pictures are available online for instant viewing.
The details of this new enhanced service:
1. The person placing the order will now receive an email notifying them the activity has been completed within 15 minutes of their delivery team leaving the apartment.
2. For all new deliveries including requested services, the email notifying a client that the order has been completed will now include a link to view the apartment pictures.
3. On the day of activity, clients will now have a dedicated representative acting as a personal concierge. The client’s order will be tracked from the minute it leaves their warehouse through completion of the order. Concierge will assist with any issues that may arise in real time and provide a single source of contact for needs or issues.
4. Pictures will be uploaded into the customer’s E-Online ordering portal.
Express continues to lead with services designed to make renting furniture easy, offering clients the best service experience in the industry.
About Express Furniture Rental
Express Furniture Rental was originally established in 1985 as a subsidiary of McMahons Furniture in Southern California. The current owners of Express purchased the Fresno, CA location in 1998. After developing a new business model that focused primarily on the temporary housing industry rather than the showroom-based consumer business, Express has expanded into Seattle, WA, Portland, OR, Sacramento, CA, Bakersfield, CA, Los Angeles, CA, Orange County, CA, San Diego, CA, Phoenix, AZ and Tucson, AZ. Express also operates retail furniture outlets in California, Arizona and Nevada. Express is employee-owned with management having over 70 combined years of experience in the furniture industry.