The Water Group Completes a 16-Month Study on "The Future of Managed Print Services"

The Water Group, a leading global authority on Managed Print Services, has completed a 16-month study to provide insight into the future of Managed Print Services (MPS) as a solution offering. Their findings reveal that MPS is expected to evolve from a solution focused solely on providing printers, MFPs/copiers, fax machines, supplies, consumables, and support, to a solution supporting document-related business processes.

Philadelphia, PA, September 11, 2015 --( Managed Print Services (MPS) as a solution offering has been around in its current iteration since approximately the year 2000. Over that time, the solution has been implemented across organizations of all sizes, industry sectors, and geographies. And while the major promise of MPS remains "cost savings," the actual experience of the solution's performance has been hit-and-miss.

According to Tab Edwards (a consultant with The Water Group and a foremost authority on Imaging & Output, strategy, and MPS), "Although many organizations benefit significantly from the adoption of MPS, there are nearly as many organizations where the actual benefits from the solution are uncertain. In working with these organizations over the years to better understand their solution's performance, two common issues arise: (1) there has not been much done to validate the solution's realistic post-implementation performance, and (2) the solution infrequently solves a core 'business' problem."

"MPS as a solution in its current manifestation has been stagnating over recent years for many reasons, not the least of which is buyers’ skepticism about the solution’s ability to deliver on its promises; its value,” says Michael Maupin, a Principal with The Water Group, “The survival of MPS (or, as we refer to the future of MPS: the Managed Document-related Information Supply Chain Solution, or M-DISC), will be heavily based on its evolution from printers, MFPs, toner/ink, and service, to a solution that derives its value from the fact that it improves core business processes. MPS/M-DISC must become an integral part of important business processes if its value is to be realized by buyers. This will not only determine which solution providers win in this space, but also the fate of MPS as we know it."

To download a free copy of the study's findings, visit:
The Water Group
Carol Suber