Norristown, PA, June 07, 2016 --(PR.com
)-- WEBTEXT announced today that it is the first messaging company to successfully integrate Facebook Messenger into Avaya contact center.
“We’re very excited about supporting Messenger as a new channel,” said AJ Cahill, WEBTEXT CEO. “Customers want to be able to message in their preferred channel. With WEBTEXT it’s now possible to have a person to person engagement between a Messenger user and a 'live' Avaya agent.”
WEBTEXT vision is to normalize all messaging, including SMS, MMS, Messenger and WhatsApp into enterprise contact center, whether it’s with a bot or person to person. This week June 6-9, in addition to SMS+MMS messaging, WEBTEXT will be demonstrating its unique Messenger contact center solutions at Avaya Engage, the 2016 IAUG summit in Orlando, FL.
WEBTEXT messaging communications platform as a service (CPaaS) connects contact center and enterprise to mobile messaging services worldwide. WEBTEXT is the No. 1 messaging CPaaS for contact center; no other CPaaS offers as many turnkey contact center messaging integrations. WEBTEXT is the only messaging platform integrated with every major contact center solution and related systems, including Avaya, Cisco, Genesys and Oracle. Our global network of gateways delivers rich mobile messaging that transforms customer journeys and enables more customers to be handled in their preferred channel. WEBTEXT messaging powers DemoAvaya and Cisco dCloud messaging demonstration systems, is easy to deploy and always allows customers to keep their existing voice provider. WEBTEXT customers include government, Fortune 2000, as well as large and small enterprise.