Norristown, PA, June 30, 2016 --(PR.com
)-- WEBTEXT announced today that it is the first messaging company to successfully integrate Facebook Messenger into both eGain & Liveperson webchat and deliver it into Cisco & Avaya contact centers.
“Integrating Messenger with two of the largest global contact center webchat companies is a very important milestone for 'live' person to person customer engagement,” said AJ Cahill, WEBTEXT CEO. “We’re seeing enormous demand for our messaging solutions from contact center and WEBTEXT is committed to offering more new channels for all messaging users to reach enterprise.”
WEBTEXT operates multiple messaging nodes in the US, Canada, EU and Asia. This week, in addition to SMS+MMS, WEBTEXT will be demonstrating its unique Facebook Messenger contact center solutions at Call Center Week 2016 in Las Vegas, NV, June 29-30.
WEBTEXT is the No. 1 messaging CPaaS (Communications Platform as a Service) for contact center worldwide and the only CPaaS integrated with approximately 75% of all contact center CRM platforms on the market, including Cisco, Avaya, Genesys and Oracle. The Company’s global network of gateways delivers messaging worldwide and powers Cisco dCloud & DemoAvaya contact center messaging demonstration systems. No other CPaaS offers as many turnkey contact center messaging integrations as WEBTEXT, it’s easy to deploy and customers keep their existing voice provider. WEBTEXT customers include government, Fortune 2000, as well as large and small enterprise.