Norristown, PA, July 13, 2016 --(PR.com
)-- WEBTEXT announced today that it is the first messaging company to successfully integrate Facebook Messenger into every Cisco contact center platform on the market.
“We’re very excited to support Facebook Messenger and Cisco,” said AJ Cahill, WEBTEXT CEO. “More and more companies are asking for Facebook and being able to deliver a “live” person to person customer engagement thru Messenger into Cisco is very important.”
WEBTEXT operates multiple messaging nodes in the US, Canada, EU and Asia. This week, in addition to SMS+MMS, WEBTEXT will be demonstrating its unique Facebook Messenger contact center solution during Cisco Live in Las Vegas, NV, July 11-14.
WEBTEXT is the No. 1 messaging CPaaS (Communications Platform as a Service) for contact center worldwide and the only CPaaS integrated with 75% of all contact center CRM platforms on the market, including Cisco, Avaya, Genesys and Oracle. The Company’s global network of gateways delivers messaging worldwide and powers Cisco dCloud and DemoAvaya contact center messaging demonstration systems. No other CPaaS offers as many turnkey contact center messaging integrations as WEBTEXT. It’s easy to deploy and customers keep their existing voice provider. WEBTEXT customers include government, Fortune 2000, as well as large and small enterprise.