Norristown, PA, September 29, 2016 --(PR.com
)-- · WEBTEXT has developed a full integration for Cisco Contact Center using Salesforce Service Cloud
· This integration will support MMS, SMS, Facebook Messenger and Twitter direct messaging channels
· Feature rich messaging: text, pictures, video, audio, etc. into UCCX/E
· Transforming mobile customer journeys and raising the bar in customer care
· Powerful use cases in banking, cable TV, education, government, healthcare, insurance, etc.
WEBTEXT operates multiple messaging nodes in North America, EU and Asia. This week, in addition to SMS+MMS, Facebook Messenger and Twitter direct messages, WEBTEXT will also be demonstrating messaging into Salesforce in Cisco contact center at the 2016 Cisco Americas Customer Care Sales Summit in Phoenix, AZ September 28-29.
WEBTEXT is the No. 1 messaging CPaaS (Communications Platform as a Service) for contact center worldwide and the only CPaaS integrated with 75% of all contact center CRM platforms on the market, including Cisco, Avaya, Genesys and Oracle. The Company’s global network of gateways delivers messaging worldwide and powers Cisco’s dCloud and CIS contact center messaging demonstration system. No other CPaaS offers as many turnkey contact center messaging integrations as WEBTEXT. It’s easy to deploy and users keep their existing voice provider. WEBTEXT customers include government and Fortune 2000, as well as large and small enterprise.