Norristown, PA, October 05, 2016 --(PR.com
)-- WEBTEXT announced today that it now offers person to person messaging for enterprise contact center using Salesforce Service Cloud.
“We’re very excited to support Salesforce,” said AJ Cahill, WEBTEXT CEO. “Messaging is the new voice and WEBTEXT integration with Salesforce allows our contact center customers to seamlessly use Salesforce Service Cloud as a platform to message with their end-customers.”
WEBTEXT operates multiple messaging nodes in North America, EU and Asia. This week, in addition to SMS+MMS and Facebook Messenger, WEBTEXT will be demonstrating its unique Twitter direct messages into contact center during Dreamforce in San Francisco, CA October 4 - 7.
WEBTEXT is the No. 1 messaging CPaaS (Communications Platform as a Service) for contact center worldwide and the only CPaaS integrated with 75% of all contact center CRM platforms on the market, including Cisco, Avaya, Genesys, Salesforce and Oracle. The Company’s global network of gateways delivers messaging worldwide and powers Cisco dCloud and DemoAvaya contact center messaging demonstration systems. No other CPaaS offers as many turnkey contact center messaging integrations as WEBTEXT. It’s easy to deploy and users keep their existing voice provider. WEBTEXT customers include government and Fortune 2000, as well as large and small enterprise.