Fairfield, CT, February 21, 2018 --(PR.com
)-- Small business owners with customer-facing employees now have an easy, affordable solution to build great customer experiences and successfully compete on service, without resorting to discounting as a competitive strategy.
“The majority of small business owners may not realize that superior customer service is the key to competing with those big box and online giants, and it's also the way to make the most of a marketing investment. The Front Desk™ offers a fast, cost-effective, and convenient way to address this issue,” adds Spina. "At a $24 average lead cost for a small business, keeping those new leads happy is essential to keeping your marketing expenses down," says Spina.
“Most small business owners don’t have practical expertise in hiring and training, which often leads to less than ideal customer service situations; when this happens, online reviews can take a hit, prospects won’t return, and customers are lost,” states Spina, a former retail business owner herself who’s been working with small businesses for 11 years.
The Front Desk™ is a systematized training package that integrates a Marketing Mindset so that employees are empowered, fully engaged, and aligned with marketing and revenue goals. From cashier to customer service centers to those who interact in writing, this comprehensive training addresses every customer touch point. Clients get a customized written Employee Operations Manual to follow after training.
Information and details about the service can be obtained at www.bitly.com/AMSFrontDesk where more information and a free 15-minute consult are available.
Affordable Marketing Solutions LLC is a Connecticut-based small business marketing agency and collaborative network created especially for entrepreneurs, small business owners and self-employed professionals. Spina’s consumer and business-to-business marketing expertise has helped a variety of companies, from Fortune 500s to start-ups in industries as varied as Aviation to Yoga. For more information, contact her at (203) 559-8838 or visit www.myaffordablemarketing.com.