Discovery Benefits Launches Discovery Answers™ Knowledgebase

New tool expands participant support and education options.

Discovery Benefits Launches Discovery Answers™ Knowledgebase
Fargo, ND, July 14, 2018 --( Discovery Benefits, one of the fastest-growing administrators of Health Savings Accounts, Flexible Spending Accounts, Health Reimbursement Arrangements, Commuter Benefits and COBRA coverage, recently integrated a new participant knowledgebase into its consumer engagement platform.

Participants can access the Discovery Answers™ Knowledgebase 24/7 directly from their online account to get instant access to a robust inventory of helpful information and articles related to their benefits plans. Key features of the knowledgebase include the ability to search for educational articles related to certain keywords, view recommended content based on previous searches, and chat with a Discovery Benefits service expert if questions remain.

The tool gives Discovery Benefits participants yet another avenue for getting answers to their questions, while also allowing them the flexibility of choosing the support option that best suits them: searchable help content, an interactive voice response system, email, live phone and chat support.

After just over one month of launching the knowledgebase, adoption has already skyrocketed with more than 30,000 successful online knowledgebase solutions delivered to participants.

“When employers choose an administrator for their benefits offerings, they want to know their employees are taken care of,” said Brian Carey, Chief Strategy Officer for Discovery Benefits. “Discovery Answers gives employees immediate access to a wealth of information related to their benefits, so those questions don’t become the burden of the employer’s HR staff. It’s a win for employees and employers alike.”

Discovery Answers™ is integrated directly into the consumer online account experience, where participants can quickly view all the details of their benefit plans, track expenses, file or review claims, access savings calculators, view and manage investment details and much more from their desktop or mobile device. The latter features are all available through the Discovery Benefits mobile application for convenient, on-the-go access.

With the launch of the participant knowledgebase complete, the company will be working on expanding and improving upon its employer-facing knowledgebase contained in LEAP™ by Discovery Benefits – its client experience platform that houses all employer benefits and COBRA administration applications in one place.

“We embarked on a strategy to expand on our award-winning service offerings in early 2017, which included the launch of Discovery Answers™ Assisted Support at the end of last year and, more recently, the addition of the Discovery Answers™ Knowledgebase,” said Scott Anderson, Chief Operation Officer for Discovery Benefits. “We continue to demonstrate a refined commitment to our broker and consultant channel, our clients and their employees.”

Discovery Benefits is a national leader in employee benefits administration founded in 1987. The company provides administration of health savings accounts, flexible benefits, COBRA, commuter benefits and health reimbursement arrangements and has a presence in all 50 states. Its mission is transforming the complexity of employee benefits administration with innovative solutions and extraordinary customer service delivered by empowered and knowledgeable employees. Discovery Benefits has been awarded Business Insurance’s Best Places to Work for eight consecutive years and has been ranked on Inc. 5000’s list of fastest-growing private companies in America for the past five. The company’s offices are located in Fargo, N.D. and Brookings, S.D.
Discovery Benefits
Abby Boggs-Johnson