NobelBiz’s Webinar Series Welcomes Sam Falletta and James Diefendorff Ph.D. to Talk About the Untold Story of Mental Health in Call Centers

The NobelBiz webinar series just released its fifth episode featuring two guests that want to revolutionize the way the industry addresses the issue of mental health: Sam Falletta, CEO of Incept, and Dr. James Diefendorff Ph.D., Professor of Industrial/Organizational Psychology at the University of Akron. Together with host, Christian Montes, they talk about their applied research in the state of mental health in the Call Center Industry and their findings on how to improve it.

Carlsbad, CA, September 02, 2020 --( Join visionary CEO, Sam Falletta, and employee motivation and emotion expert, Jim Diefendorff Ph.D., as they guide Christian Montes through their unique research in stress in the Call Center industry. In this 1-hour webinar entitled “The Untold Story of Mental Health in Call Centers” the three experts discuss the research of Professor Diefendorff Ph.D. with Incept’s agents, his findings, and how Sam Falletta’s company adapted to a new Call Center reality where mental health issues are addressed openly.

By registering to this webinar, participants will get the opportunity of learning efficient solutions to increasing productivity, decreasing turnover, and creating an overall healthy work environment. All backed up by research conducted by an expert with over 25 years of experience in the field.

This is a unique opportunity for anyone in the Call Center Industry that wants to:
· Learn more about the psychological aspects of high stress/low control jobs.
· Learn how to address the issue of mental health in a business environment.
· Get professional advice and gain access to efficient solutions for this problem.

The on-demand webinar is available for free. Interested parties can access it here:

Are you a proud member of the Contact Center industry? Do you want to impart your knowledge to our viewers? Do you know anyone who fits these criteria? Email us at and let’s set up a meeting.

The NobelBiz webinar series aims to deliver monthly information-rich episodes that can teach you how to improve your Contact Center business.

NobelBiz is a Contact Center as a Service company providing both carrier and software solutions. Being more an extension of its clients’ services, rather than a direct vendor, the company combines multiple carrier systems into a single unified network with worldwide backups. NobelBiz also offers advanced software solutions that handle text (email, webchat, sms), social media, and voice in a single interface.
Mirela Otea