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eGain to Host Online Seminar Featuring Premier Analyst Firm and ICMI on Reinventing Phone Customer Service


Webinar to focus on the state of phone customer service and innovations to enhance customer experience and loyalty through the phone channel, while integrating with other channels.

Mountain View, CA, June 07, 2008 --(PR.com)-- eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software for in-house or on-demand deployment, will host an online seminar on June 12, 2008. Featuring Dr. Natalie Petouhoff, Senior Analyst at Forrester, as well as speakers from the International Customer Management Institute (ICMI) and eGain, the webinar will focus on the current state of phone customer service and how to revamp it to achieve new levels of service excellence, while controlling costs and maximizing ROI.

Don Muchow, Senior Solutions Consultant of eGain, will discuss seven innovations, illustrated by real-world examples, to reinvent phone customer service and drive business growth. Dr. Petouhoff will discuss the business value of enhancing customer service experience by providing quantitative data from recent research conducted by Forrester.

Attendees will learn:
· The gap between what customers say they want and what companies provide
· The financial business case to invest in customer service innovations and best practices
· Forrester and eGain benchmark data showing how far off companies are in providing great customer service through phone and other communication channels
· Checklists and self-assessment to get started
· Innovations and best practices exploited by industry-leading companies to revitalize phone customer service, while integrating with other channels

Date and time of event:
Thursday, June 12th, from 11:00am to 12:00pm PDT

Moderator:
Alex Dering, Senior Editor, ICMI

Featured Speakers:
Dr. Natalie Petouhoff, Senior Analyst, Forrester Research
Don Muchow, Senior Solutions Consultant, eGain Communications Corporation

How to register:
To attend, fill out the registration form at:
http://w.on24.com/r.htm?e=99267&s=1&k=9532826A3AF68E71B1A8AFA3180E2E7E
&partnerref=egain_email060308

About eGain
eGain (OTC BB: EGAN.OB) is the leading provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment. For more than a decade, the world's largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, these hubs enable dramatically improved customer experience, end-to-end service process efficiencies, increased sales, and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves more than 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company's offices: 800-821-4358 (US headquarters), 1753-464646 (UK and Continental Europe).

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eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact:
Connie Pheng
Phone: 650-230-7449
Email: pr@egain.com
Contact Information
eGain Communications
Jamie Abayan
650-230-7532
Contact
www.egain.com

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